Helpdesk, Customer Experience Coordinator
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Job Description
Helpdesk Coordinator managing support requests for a fast-growing law firm. Responsibilities include solving issues, tracking helpdesk activity, and improving client support.
Responsibilities:
- Receive, triage and manage incoming help requests
- Solve what you can and coordinate the rest
- Track and report on helpdesk activity
- Spot patterns and raise concerns when necessary
Requirements:
- Strong problem-solving skills
- Ability to manage multiple tasks
- Experience in customer service or support
- Excellent organizational skills
- Ability to communicate effectively with team members and clients
Benefits:
- Medical, dental & vision (75% covered)
- 401K with match
- Unlimited PTO
- Short-term & long-term disability
- EAP program
- Ongoing personal & professional development
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