IT Support Consultant, German, Czech
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Job Description
IT Support Consultant responsible for resolving users' technical issues via remote access. Ensuring satisfaction by managing tickets and providing first-level support within service agreements.
Responsibilities:
- Resolve errors and malfunctions efficiently and routinely via remote access
- Prioritize, classify, and document incidents clearly in our ticketing system
- Escalate tickets to the appropriate support teams when issues cannot be resolved
- Manage and monitor tickets in accordance with service level agreements (SLAs)
- Share knowledge and maintain documentation in the knowledge base
Requirements:
- Strong customer service orientation and ability to multitask
- Excellent teamwork and communication skills
- Professional phone etiquette and active listening
- Strong troubleshooting and problem-solving abilities
- Several years of experience in customer support or IT helpdesk roles
- Excellent German language skills, both spoken and written
- Czech language skills are an advantage
- Capable of prioritizing, classifying, and documenting tickets
Benefits:
- Stable employment with one of the largest IT service providers in Germany
- Opportunity to gain hands-on IT experience
- An open and collegial company culture with a trusting work atmosphere
- Flat hierarchies and short decision-making paths
- Individual training opportunities and engaging professional challenges
- Flexible working hours to support work–life balance
- An attractive and modern work environment, including remote work options (Poland only)
- Social benefits
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