IT Support Specialist – Commercial Operations
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Job Description
IT Support Specialist providing technical expertise and application support for life sciences' Cell Health product portfolio. Operating remotely within Europe to support customers and internal teams.
Responsibilities:
- Operate as the central point of contact for IT application questions and technical solutions relating to Cell Health product lines.
- Provide technical and application support to customers, sales teams, and service organizations.
- Visit customer laboratories and collaborate directly with customer IT teams to understand technical requirements and challenges.
- Train sales and service teams on relevant IT concepts, product requirements, and customer workflows.
Requirements:
- Experience as a System Administrator, Network Administrator, or in a comparable IT infrastructure support role.
- Proven expertise in Windows client/server environments, Active Directory, SQL databases and networking technologies.
- Understanding of network communication protocols such as SMB or LDAP and the ability to work effectively within customer IT environments.
- Experience in providing technical support directly to customers.
- Ability to translate technical concepts into practical solutions for both technical and non-technical audiences.
- Fluent English.
- Ability to travel up to 35% throughout assigned territories, including overnight travel. Valid driver's license with an acceptable driving record.
Benefits:
- Health care program
- Paid time off
- Flexible working arrangements
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