Helpdesk Engineer
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Job Description
Helpdesk Engineer providing tech support and onboarding for CyberSheath's Managed Services clients. Working on project tasks related to system administration and cloud solutions in a virtual environment.
Responsibilities:
- Provision and deliver computer systems and services, both on-premise and cloud-hosted solutions
- Regularly perform migrations to Office 365 (email, SharePoint, OneDrive, Teams), server migrations to Azure, and implement various Azure technologies
- Design and deliver secure cloud solutions in Office 365 and Azure
- Architecture, design, system evaluation and analysis, and infrastructure assessments
- Deploy and maintain tools and monitoring agents such as endpoint protection, vulnerability management, log collection, multifactor authentication, RMM, etc.
- Track all activities, detailed case notes, and time entries within the Service Desk Ticketing system
- Work with internal CyberSheath stakeholders to ensure key tasks and timeline are identified, on time, and on budget
- Provide timely updates and feedback to the internal team and clients regarding project status and activities being on track.
- Drive technical implementation tasks to completion by budgeted deadlines
- Proactively communicate with clients to ensure requests are properly addressed
- Collaborate with team members to troubleshoot onboarding implementation issues as they arise
- Other duties as assigned.
Requirements:
- Minimum of 7+ years’ experience in System Administration, including experience with Microsoft Windows Operating Systems, Microsoft Azure Administration, Server Management (Active Directory – Group Policy), Deployment and Migrations in a fast-paced MSP environment
- Must have proven experience performing successful Office 365 email migrations and cloud, P2V, V2V server migrations
- Must have experience with Intune enrollment and policies.
- Intermediate networking experience (TCP/IP, routing, SSH, VPN)
- Knowledge of automation tools and scripting
- Knowledge of security tools, such as EDR, SIEM, MFA, DLP, AIP, etc.
- Great analytical and problem-solving skills to troubleshoot complex systems and problems
- Must have exceptional interpersonal and verbal/written communication skills
- Amazing organization skills to balance and prioritize workloads.
- Must be comfortable with leading technical discussions consisting of clients and CyberSheath personnel
- Demonstrated ability to work in a team environment
- Must be a U.S. Citizen and reside within the United States or its Territories
Benefits:
- A virtual work environment
- Travel expectations - Approximately 10%
- Some on-call, shift, weekend, and evening work
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