Junior IT Helpdesk Specialist
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Job Description
Junior IT Helpdesk Specialist supporting Avenga’s client finance operations in Ukraine. Managing payments, accounts receivable data, banking reports, and customer inquiries.
Responsibilities:
- Maintain accurate and up-to-date customer Accounts Receivable balances, including payment and credit applications
- Process daily ACH payments and check deposits and reconcile entries to identify and resolve variances
- Post and apply customer payments and update information in daily bank report spreadsheets
- Contact customers to obtain payment remittances and clarify remittance instructions or cash application questions
- Follow up on failed payments when necessary
- Monitor email and Zendesk tickets and respond to customer inquiries
- Provide customers with requested banking information in accordance with established procedures
- Assist with the overall Collections process, including ad hoc requests
- Review AR aging reports and investigate unapplied credits
- Maintain detailed records of unapplied funds and investigate outstanding or aged balances
- Collaborate with internal teams to resolve payment and account-related issues
- Ensure that all financial and customer information is handled accurately and in a timely manner
Requirements:
- Bachelor's degree in Accounting, Finance, Business, or a related field
- 1–3 years of experience in cash applications, accounts receivable, or a similar finance-related role
- Strong analytical and problem-solving skills
- Excellent verbal and written English communication skills
- Upper-Intermediate level of English
- Strong knowledge of MS Excel, PowerPoint, and Word
- Ability to communicate effectively with clients and internal teams
- Strong attention to detail and accuracy when working with financial data
- Comfortable working with multiple systems and handling several tasks simultaneously
- Proactive approach and willingness to learn new tools and processes
- Experience working in a Software as a Service (SaaS) environment is nice to have
- Experience with Intacct is nice to have
- Familiarity with payment platforms such as Stripe, Paya, or Braintree is nice to have
- Experience with Zendesk or other customer support/ticketing systems is nice to have
- Familiarity with Salesforce is nice to have
- Understanding of Accounts Receivable and Collections processes is nice to have
- Previous experience working with banking or payment-related information is nice to have
Benefits:
- Equal opportunities in recruitment, career development, and leadership
- International work environment
- Talent team discussion about goals, experience, culture, and ways of working
- Opportunity to develop expertise in technical and financial support
- Opportunity to work with global teams and clients
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