HIV Customer Representative
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Job Description
HIV sales representative managing healthcare professional accounts across Louisiana for Merck. Driving Virology product adoption, customer strategies, and territory growth.
Responsibilities:
- Work with the Customer Team to understand and identify customer needs
- Support pull-through activities relative to customer strategy
- Communicate product information in meaningful and relevant ways to customers
- Engage in informed product discussions with healthcare professional customers
- Serve as primary point of contact for select customer accounts
- Meet with key customers and personnel to understand practice structures, business models, influencers, networks, and needs
- Identify business opportunities and coordinate customer strategies
- Share customer learnings and best practices
- Provide input into resource allocation decisions
- Select programs and services to address customer needs
- Maintain and share current account and network knowledge
- Execute all stages of the HIV sales process and position HIV products against competitors
- Monitor market trends and recommend actions for future business needs
- Analyze customer healthcare needs and develop customized business strategies
- Identify customer and market segments, including specialty pharmacy opportunities
- Manage the total Virology product portfolio through prioritization, segmentation, targeting, and business analysis
- Develop and execute account plans with Virology Account Team members and cross-functional stakeholders
- Manage customer interactions and territory activities across Louisiana, primarily the New Orleans/Baton Rouge metroplex
- Build relationships with difficult-to-access customers in a no-sample environment
- Maintain high standards of ethics, integrity, and compliance
Requirements:
- Bachelor's Degree with at least 2 years Sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience
- Valid Driver's license
- Willing to travel within the assigned territory for in-person customer visits and national sales meetings/conferences
- Minimum of two years in account management or sales with Infectious Disease customers preferred
- Preference for HIV product and/or launch experience
- Preference for specialty sales experience across multiple specialty markets
- Experience in pharma, biotech, or medical device sales preferred
- Experience developing and executing customer engagement plans
- Experience establishing, developing, and maintaining relationships
- Experience in a highly regulated industry or compliant environment
- Account experience in complex hospital systems, teaching institutions, and community hospitals
- Ability to identify account inter-dependencies and build stakeholder partnerships
- Experience with complex payer environments, especially pharmacy stakeholders
- Experience interacting with scientific thought leaders and developing advocates
- Ability to develop customer relationships in challenging-to-access or no-sampling environments
- High level of business acumen and account management skills
- Leadership, planning, organization, self-motivation, initiative, ability to learn, and ability to convey complex information
- Understanding of ethics, integrity, and compliance requirements
- Required skills: Hospital Sales, Sales Calls, Sales Metrics, Sales Pipeline Management, Sales Presentations, Sales Process Management, Sales Territory Management, Sales Training, Strategic Alliances, Unique Selling Proposition
- Must be a US or Puerto Rico resident
- No visa sponsorship
Benefits:
- Annual bonus
- Long-term incentive, if applicable
- Medical, dental, and vision healthcare
- Other insurance benefits for employee and family
- Retirement benefits, including 401(k)
- Paid holidays
- Vacation
- Compassionate days
- Sick days
- No relocation
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