Cash Applications Representative
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Job Description
Cash Applications Representative processing and reconciling customer payments for SanMar’s apparel business. Resolving discrepancies and maintaining accurate accounts receivable records remotely.
Responsibilities:
- Accurately post and reconcile customer payments, including checks, ACH, wires, and EFT, to customer accounts
- Prepare customer payment details and create Excel spreadsheets for upload into proprietary software and/or MS Dynamics
- Reconcile discrepancies in payment postings
- Process customer ACH payments and refunds through the bank website
- Follow department control procedures
- Provide management with regular updates on productivity and department project contributions
- Collaborate with the team to achieve department goals and improve customer service and satisfaction
- Perform other assigned duties
- Comply with all policies and standards
Requirements:
- High School Diploma
- Experience in credit or applications support is preferred
- Accurate 10 key by touch
- Strong attention to detail and organizational skills
- High level of confidentiality and professionalism
- Ability to meet daily, weekly, and monthly deadlines
- Ability to work well under pressure while maintaining a high level of accuracy
- Ability to thrive in a structured environment
- Excellent customer service skills and responsiveness to customer needs
- Excellent verbal and written communication skills
- Ability to learn the company’s proprietary software and computer system
- Reliable with excellent attendance and punctuality
- Ability to work overtime on occasion
- Self-motivated and comfortable with repetitive tasks
- Ability to work well in a team environment and independently
- Exceptional problem-solving skills, including analyzing payment issues, identifying discrepancies, and implementing effective solutions
Benefits:
- Annual discretionary bonus up to 5% of base salary
- Paid time off accrued weekly based on hours worked, up to 112 hours per year to start
- 8 paid holidays
- 1 paid family day off
- Comprehensive medical, dental, and vision benefits
- 401k plan with $1-for-$1 matching up to 4% of earnings, matched and vested every pay cycle
- Life insurance
- Short-term and long-term disability coverage
- Paid maternity/paternity leave
- Pet insurance
- Remote work arrangement
- Periodic travel may be required
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