VIP Service Representative
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Job Description
VIP customer engagement representative building player relationships, delivering personalized offers, and managing promotions for DraftKings’ regulated gaming platform.
Responsibilities:
- Build strong, authentic, and trusted player relationships while identifying opportunities to elevate the customer experience
- Participate in customer events to elevate the brand and increase customer engagement
- Effectively distribute an allotted promotional budget amongst VIP players
- Proactively champion best-in-class customer experiences
- Execute against all VIP policies and guidelines, including responsible gaming policies
- Execute the day-to-day strategy of the VIP engagement program to understand player needs and foster long-term loyalty
- Provide best-in-class services to valuable customers and share promotions and personalized offers
Requirements:
- Bachelor's degree in a related field or relevant experience
- At least 1 year of experience in a sales or account management role
- Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment
- Ability to analyze data and trends to make quick and confident decisions
- Willingness to travel and work nights and weekends
- Must be able to obtain and maintain required State Gaming License
- May be required to obtain a gaming license issued by the appropriate state agency as a condition of employment
Benefits:
- Bonus
- Equity
- Benefits as applicable
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