Home Concierge Specialist – International

Posted 1ds ago

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Job Description

Home Concierge Specialist engaging customers and assisting in real estate transactions at Clever Real Estate. Utilizing a customer-focused approach in a remote support environment to drive successful outcomes.

Responsibilities:

  • Dial up to 80 calls daily (depending on seasonality) with customers who are expecting communication from Clever.
  • Educate home buyers and sellers on Clever’s process, clearly communicating our value proposition.
  • Discover customer needs, provide guidance, answer questions about Clever’s services, and connect customers with the right solutions.
  • Collect and verify key customer details to ensure accurate data is passed to our network of real estate agents.
  • Collaborate with internal team members to ensure smooth handoffs through text introductions or live transfers.
  • Follow up with existing customers to confirm their needs are being met by agents.
  • Deliver a 5-star, world-class experience for every customer at every touchpoint.

Requirements:

  • Real estate experience is a plus but not required.
  • Experience in sales, customer service, or a call-center environment.
  • Comfort in a remote support environment with high call volume.
  • Strong verbal and written communication skills.
  • Ability to work independently and manage time effectively.
  • Growth mindset – eager to learn and improve.
  • Ability to multi-task while having robust conversations with customers

Benefits:

  • No benefits, as this is a contractor role