Home Concierge Specialist
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Job Description
Home Concierge Specialist engaging customers, helping them navigate real estate decisions remotely. Requires experience in sales and customer service with strong communication skills.
Responsibilities:
- Dial up to 80 calls daily with customers expecting communication from Clever
- Educate home buyers and sellers on Clever’s process
- Discover customer needs, provide guidance, answer questions about Clever’s services
- Collect and verify key customer details for accurate data transfer
- Collaborate with internal team members for smooth handoffs
- Follow up with customers to confirm needs are met by agents
- Deliver a 5-star, world-class experience for every customer
Requirements:
- Real estate experience is a plus but not required
- Experience in sales, customer service, or a call-center environment
- Comfort in a remote support environment with high call volume
- Strong verbal and written communication skills
- Ability to work independently and manage time effectively
- Ability to maintain a set work schedule
- Growth mindset – eager to learn and improve
- Ability to multi-task while having robust conversations with customers
Benefits:
- Medical, dental, vision, and life insurance
- 18 days of PTO plus 10 paid holidays
- Annual budget for learning and career growth
- Paid sabbaticals to celebrate major milestones
- Exclusive access to Clever homeownership perks
- Support for your remote workspace
- Retirement plan administered through Guideline
- 6–12 weeks of paid parental leave
- Free counseling sessions and optional weekly meditation
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