HVAC Service Coordinator
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Job Description
Service Coordinator for HVAC department managing service operations and customer communications. Responsible for scheduling, customer calls, and administrative support in a remote environment.
Responsibilities:
- Responsible for office support of the HVAC service department
- Coordinate on-demand billable calls for maintenance or repair
- Proactively schedule preventative maintenance visits for plan members
- Handle all inbound calls for H&C sales
- Call potential customers to schedule sales visits
- Monitor the CIA HVAC Teams chat room
- Manage customer service issues as needed
- Confirm all H&C sales visits and service visits
- Effectively handle escalated customer issues
- Follow up on proposed and quoted work or return visit requests in a timely fashion
- Ensure service crews have updated customer information
- Respond professionally to calls, emails, and instant messages
- Perform additional tasks as required.
Requirements:
- High School diploma or equivalent
- Bachelor's degree in relevant field preferred
- 3+ years' experience working in customer service field
- Experience working in the HVAC field preferred but not required
- Proficiency working with MS Office
- Proficiency working with Customer Relationship Management (CRM) software such as Salesforce preferred
- Customer focused
- Excellent communication skills
- Ability to work independently or as part of a team
- Time Management skills
- Problem solving ability
- Position requires proficiency in reading, writing, and communicating in English.
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid training
- 401k Retirement Plan with match
- PTO with accrual schedule
- Paid holiday schedule
- Employee Assistance Program
- Fast growth opportunities!
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