Imaging Service Engineer
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Job Description
Imaging Service Engineer maintaining and repairing diagnostic imaging systems for FUJIFILM Healthcare Americas. Performing preventative maintenance, installations, customer support, and extensive field travel.
Responsibilities:
- Perform scheduled preventative maintenance on imaging systems within the assigned service area
- Perform unscheduled maintenance with technical support assistance
- Install and de-install products and peripheral equipment
- Maintain communications with field personnel, home office personnel, management, and customers
- Escalate issues and customer concerns to management
- Complete electronic expense reports, weekly timecards, work orders, service appointments, start times, parts inventory, parts consumption and returns, computer-based training, and QA/RA work
- Maintain customer service orders and internal service records according to company policies
- Communicate daily with customers to ensure resolution and follow-up
- Use escalation processes and root cause analysis to resolve service delivery issues
- Complete administrative duties and paperwork accurately and promptly
- Maintain assigned tools, test equipment, and spare parts; return parts within required timeframes
- Promote the image and reputation of FUJIFILM Healthcare Americas Corporation
- Perform other duties assigned by the Area Service Manager
- Comply with applicable medical device regulatory, ISO 13485, and other legal requirements
- Complete vendor credentialing requirements for access to hospitals and facilities
Requirements:
- Associates degree in electrical engineering, electronics or computer science discipline, or equivalent experience
- Minimum one year of previous field service experience
- Knowledge of assigned equipment to provide timely repair and effective maintenance
- Active listening skills and above average customer service skills
- Sound organization and administrative skills; self-starter with ability to maintain paperwork to FDA and company required standards
- Excellent analytical and communication skills, with ability to explain technical issues clearly
- Ability to operate job-related test equipment, including oscilloscope, meter, and diagnostic testers
- Valid driver's license and safe driving record
- Good interpersonal skills
- Reliable and able to work independently
- Professional image
- Ability to work in usual medical and clinical environments, including sites under construction
- Ability to work in high magnetic fields of up to 3 Tesla
- Ability to meet physical demands including standing, walking, sitting, lifting/carrying, pushing/pulling, bending, reaching, kneeling/crawling/crouching, climbing, balancing, and twisting
- Willingness and ability to work odd hours and occasional overtime
- Ability to travel as required, including up to 100% travel based on business needs, overnight and air travel
- Must comply with vendor credentialing requirements for hospital and facility access
- Must comply with applicable U.S. FDA medical device regulations, ISO 13485 requirements, and other applicable laws, regulations, and standards
- Must be willing to periodically test for COVID-19 and wear a face covering indoors when required
Benefits:
- Medical, Dental, Vision
- Life Insurance
- 401K
- Paid Time Off
- Flexible environment
- Equal opportunities in hiring, promotion and advancement, compensation, benefits, and training
- Reasonable accommodation during the application and selection process
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