Implementation Consultant

Posted 115ds ago

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Job Description

Implementation Consultant delivering impactful solutions based on Itron’s AI-powered technology for utility companies. Responsible for defining software requirements and ensuring successful implementation outcomes.

Responsibilities:

  • Become a subject matter expert on Itron’s products and understand how AI can drive outcomes in the utilities industry
  • Build strong, trust-based client relationships through proactive communication and a collaborative approach
  • Manage the end-to-end delivery process, including project management, process definition, product requirements, user training, and issue resolution
  • Perform customer data analysis and create insightful reports
  • Configure Itron applications, including integration setup
  • Develop and deliver customized training materials and “train-the-trainer” sessions for client teams
  • Manage, triage, and troubleshoot user acceptance testing
  • Clearly capture and communicate client needs to internal R&D teams (product, software engineering, machine learning) to influence product enhancements
  • Support core Support Team members during large storms, ensuring a positive experience for Utility Clients and their Contractors

Requirements:

  • 0–4 years of experience in technology, engineering, or analytics-related fields
  • Bachelor’s degree in Engineering, Systems Integration, Mathematics, or a related discipline
  • Familiarity with business analysis practices
  • Strong analytical, critical thinking, and problem-solving skills
  • Excellent organizational, time management, and communication abilities
  • High degree of accountability and adaptability
  • Willingness to travel approximately 25–50%

Benefits:

  • Competitive benefit package
  • Financial programs
  • Social programs
  • Health and wellbeing programs
  • Paid vacation
  • 401k matching
  • Employee stock purchase program
  • Hybrid work schedule
  • Generous and flexible paid time off