Implementation Specialist
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Job Description
Implementation Specialist at Interra Health guiding customers through product onboarding and setup post-sale. Key role in ensuring customer success with technical integrations and project management.
Responsibilities:
- Complete implementation and setup steps for newly signed customers within our product
- Interpret customer agreements to set up the implementation process
- Work closely with the development team on setting up technical integrations and configurations as needed
- Create documentation and training materials to provide support for customers and product end users
- Serve as a member of our growing Customer Success team, contributing to overall strategy and working cross functionally to align with business goals
- Respond to customer queries in a timely and accurate way, via phone, email, or chat
- Maintain regular and proactive contact with integration customers and serve as the main point of contact for questions
- Ability to report on project progress with the focus on driving to meeting or exceeding milestone timelines
- Ability to coordinate multi-partner relationships that allow for seamless integration while meeting new customers’ expectations
- Effectively work with other departments to meet or exceed customers’ expectations
- Coordinate feedback on customers' experiences, provide updates and facilitate any questions or enhancements from the customer
- Drive internal business owners to thoughtful and timely resolution and responses
- Utilize Salesforce to track customer interactions, initiatives, and delivery of contractual obligations
Requirements:
- High school diploma or equivalent required; with a minimum of three (3) years’ experience in a customer facing role
- Proficient in the use of Microsoft Office Suite
- Excellent verbal and written communication and presentation skills
- Must be customer-oriented and provide exceptional customer service to customers through telephone and email correspondence
- Detail oriented with the ability to multitask and manage time
- Must be able to work independently while being a proactive team member
- Excellent project management, problem solving, influencing, and interpersonal skills
- Ability to manage short- and long-term projects that drive toward successful integration of our product and report on project progress to meet or exceed timelines
Benefits:
- Remote work environment with a flexible work schedule to encourage work-life balance
- Annual company offsite
- Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave
- Medical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose)
- 401(k) company match
- One-time workspace reimbursement to help you optimize your remote workspace
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