Strategy Implementation Manager
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Job Description
Manager overseeing implementation of strategic initiatives within Pro customer segment at Advance Auto Parts. Collaborating with stakeholders to ensure successful rollout and continuous improvement of programs.
Responsibilities:
- Partner with strategic initiative owners and the VP of Pro Solutions to vet new programs and rollouts prior to launch.
- Evaluate proposed initiatives against current company processes, systems, and field realities to anticipate and resolve execution challenges.
- Facilitate cross-functional readiness reviews to ensure initiatives are aligned with operational best practices and frontline capabilities.
- Travel extensively to field locations to observe implementation of new programs, gather real-time insights, and assess executional effectiveness.
- Serve as the “eyes and ears” of the corporate team in the field, ensuring programs are implemented with minimal disruption and maximum impact.
- Capture and communicate best practices and lessons learned from the field to continuously refine future rollouts.
- Act as a key liaison between the field and corporate teams, ensuring two-way communication and collaboration throughout the launch cycle.
- Partner with Operations, Sales, Training, Marketing, and Technology teams to align on executional plans and support materials.
- Present clear, solution-oriented feedback to initiative owners and leaders to drive informed decision-making.
- Analyze field data and feedback to identify trends, barriers, and opportunities for improvement across programs and processes.
- Develop actionable recommendations and drive follow-up actions to enhance the customer and team member experience.
- Contribute to post-launch reviews to ensure accountability and measure long-term success of initiatives.
Requirements:
- Bachelor’s degree in Business, Operations, Marketing, or a related field (Master’s degree a plus).
- 5+ years of experience in customer experience, operations, or field management within a multi-unit or corporate/field hybrid organization.
- Demonstrated ability to lead through influence across multiple business functions.
- Strong project management and problem-solving skills with an emphasis on executional detail.
- Exceptional communication and collaboration skills with proven success working across diverse teams.
- Willingness and ability to travel extensively (up to 60–70%) to field locations nationwide.
- Deep understanding of organizational processes and the ability to leverage “tribal knowledge” to anticipate challenges and design solutions.
Benefits:
- comprehensive health and wellness benefits program
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