Implementation Coordinator
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Job Description
Implementation Coordinator managing partner onboarding workflows at MoneyGram, a cross-border money transfer company. Ensuring due diligence, configuration, compliance, and accurate operational documentation.
Responsibilities:
- Execute end-to-end onboarding workflows for assigned partners, ensuring timely progression through each stage
- Monitor application status across systems and proactively address delays or bottlenecks
- Ensure all required steps are completed according to defined processes and SLAs
- Monitor performance of new partners through established timeline
- Utilize automated tools for due diligence, validation, and partner configuration setup
- Review system outputs for completeness and accuracy, identifying exceptions or discrepancies
- Trigger appropriate workflows and actions based on system results
- Validate partner information and ensure data integrity across platforms
- Maintain complete and audit-ready documentation aligned with compliance requirements
- Ensure all onboarding records are properly captured within internal systems
- Identify missing information, inconsistencies, or process breakdowns
- Escalate issues to senior team members with clear context and supporting details
- Support resolution of workflow blockers to maintain onboarding momentum
- Collaborate with Compliance, Operations, Credit, and Treasury teams to support onboarding activities
- Contribute to continuous improvement by identifying workflow or system inefficiencies
- Perform other duties as assigned
Requirements:
- Bachelor’s degree preferred, or equivalent combination of education and experience in business, compliance, or technical fields
- 1+ years of experience in operations, onboarding, or financial services (preferred)
- Experience in payments, fintech, or remittance environments is a plus
- Familiarity with workflow tools, CRM systems, or onboarding platforms
- Bilingual fluency required, including professional-level English communication (written and verbal)
- Strong operational judgment and problem-solving skills
- Ability to make decisions within structured guidelines
- High attention to detail and data accuracy
- Ability to manage multiple workflows in a fast-paced environment
- Effective communication and stakeholder coordination skills
- Comfort working with automated systems and interpreting system outputs
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