Implementation Manager
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Job Description
Manager of Business & In-Branch Implementations overseeing Alkami’s digital sales platform. Responsible for implementing complex banking solutions while leading a team of Implementation Managers.
Responsibilities:
- Own the delivery of Alkami's Business Omni, in-branch, and specialty account type configurations from kick-off through go-live.
- Develop and document repeatable, scalable implementation methodologies across account types.
- Hire, develop, and lead a team of Implementation Managers and specialists.
- Take clear ownership of the in-branch and specialty implementation pipeline.
- Serve as an escalation point and trusted advisor for banks and credit unions navigating complex onboarding implementations.
- Work closely with Product, Engineering, Customer Success, and Support tracks to unblock deployment issues.
Requirements:
- 3–5 years of experience in software implementation, project management, or technical delivery ideally in a SaaS or fintech environment.
- Direct experience working inside a bank or credit union
- Hands-on experience with account opening software
- People management experience, or a clear, demonstrated readiness to step into a leadership role.
- A structured, process-oriented mind to build the runbook
- Strong written and verbal communication skills
- Willingness to travel to customer sites as needed.
Benefits:
- Remote-first environment
- Unlimited paid time off
- 401(k) with employer match
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