Implementation Team Lead
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Job Description
Implementation Team Lead overseeing client onboarding for K-12 transportation software projects. Leading a team of consultants while managing project timelines and client relations in a remote environment.
Responsibilities:
- Lead end-to-end client onboarding projects, building and managing detailed project timelines to ensure a smooth and transparent implementation journey
- Deliver clear, proactive, and client-friendly communication at every stage, and coordinate across Technical Solutions, GIS, and Development teams to keep deliverables, dependencies, and milestones aligned
- Mentor and coach Implementation Consultants through regular check-ins, project reviews, and real-time guidance on client situations
- Serve as the escalation point for complex client issues, helping ICs navigate difficult conversations and unblock stalled projects
- Monitor project health across the team - proactively identifying risks, resource conflicts, and capacity issues before they become problems
Requirements:
- 3+ years of experience in software implementations, client onboarding, or similar project management roles (bonus points for familiarity with public sector clients)
- Demonstrated experience mentoring, coaching, or leading peers - formal title not required, but you need to show you have elevated others
- Excellent written and verbal communication skills - you can make the complex feel simple
- Comfort working with data in Excel and an eagerness to leverage AI tools in your day-to-day work
- Ability to context-switch between your own client delivery and supporting the team without dropping either
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