Inbound Sales, Onboarding Manager
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Job Description
Inbound Sales & Onboarding Manager leading sales for customers and managing team at MoeGo. Transforming pet care businesses through effective onboarding and sales strategies.
Responsibilities:
- Lead and develop the Sales team
- Drive high conversion rates and a speedy time to close through elite coaching of both Sandler and Challenger Sale methodology
- Develop tooling to ensure the AEs can be ramped quickly and execute at a high level.
- Hold the team accountable for good pipeline hygiene
- Motivate and inspire the team to maintain high call volumes to inbound MQLs while balancing closing deals
- Lead and develop the Solo & SMB onboarding team
- Build strong relationships with each team member and create a supportive, high-accountability culture.
- Coach Specialists in daily behaviors that drive outcomes: discovery, expectation-setting, milestone management, value framing, and objection handling.
- Set clear standards for performance and quality, and hold accountability through direct, respectful feedback.
- Build a team that improves week over week, not just gets through volume.
- Build a scalable onboarding system
- Systemize delivery with playbooks, templates, milestones, risk signals, and recovery paths.
- Run a consistent team operating rhythm (1:1s, team meetings, coaching, quality reviews, and escalation reviews).
- Protect focus by prioritizing the highest-impact work and cutting noise.
- Track and demonstrate efficacy through data
- Lead escalations with calm and strong judgment
- Handle emotionally charged customer situations, including contract-sensitive escalation calls.
- De-escalate, diagnose the real problem, and guide customers to clear next steps while maintaining business guardrails.
- Train the team to handle more escalations independently over time.
- Advocate for product improvements
- Identify patterns where customers struggle due to product friction, not just training gaps.
- Turn trends into clear recommendations with evidence and expected impact.
- Drive cross-functional progress with Product and Engineering proactively.
- Communicate clearly with leadership
- Translate onboarding performance into outcomes leaders care about: time-to-value, retention risk, efficiency, and business impact.
- Provide concise updates and clear plans for improvement.
Requirements:
- 3+ years in B2B SaaS sales, onboarding, implementation, customer success, support leadership, or a closely related customer-facing role.
- 1+ years people leadership experience, or strong evidence of leading coaching and performance management in practice.
- Strong coaching fundamentals: you can raise capability through feedback, practice, and standards.
- Proven ability to run difficult conversations and hold accountability professionally.
- Calm escalation leadership under pressure, with strong emotional intelligence.
- Data fluency: you can define metrics, interpret trends, and build criteria for reporting (including logic-based filters).
- Systems mindset: you can turn messy reality into repeatable processes and team rhythms.
- Strong cross-functional collaboration with Product, Engineering, Support, CS, and Ops.
- Schedule flexibility for weekly evening collaboration with a China-based team.
Benefits:
- Flexible benefit plans to employees and their family members at no cost to the employees
- 401(k) matching
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