Ingénieur Support Clients – Field Service Engineer
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Job Description
Field Service Engineer implementing QuidelOrtho systems in laboratories. Responsible for technical validation, maintenance services, and client training in France.
Responsibilities:
- Assurer la mise en oeuvre des systèmes QuidelOrtho dans les laboratoires d’analyses.
- Effectuer la validation technique suivant les process internes QuidelOrtho et assurer des prestations de formations clients, validation de connexion et validation de méthodes jusqu'à la signature de 'l'Autorisation de Démarrage en Routine'.
- Effectuer des prestations de maintenance préventives, curatives ou proactives sur les gammes de matériels de laboratoire commercialisées par QuidelOrtho.
- Assurer un suivi technique et scientifique, monitoring à distance pour les clients dont il a la responsabilité.
- Assurer les fonctions d’administration et d’organisation liées à son activité : Gestion du stock de pièces détachées à sa disposition, enregistrement et suivi des prestations, compte rendu technique, suivis rapprochés.
- Faire remonter toute information commerciale relative aux clients ou concurrents.
- Organiser ses interventions et son planning de manière à répondre aux attentes des clients.
- Collaborer avec la Hotline au processus de vigilance et de gestion des réclamations clients : Diagnostiquer et identifier les réclamations lors des visites clients - Mener les investigations sur site.
Requirements:
- Minimum 2 ans d'expérience en tant qu'ingénieur technique.
- Formation scientifique ou technique (Licence ou Ingénieur) ou minimum 5 ans d'expérience en laboratoire.
- Bonne communication et orientation client.
- Autonomie et organisation personnelle.
- Bon esprit d’analyse.
- Team engagement.
- Anglais : maîtrise de base – TOEIC 600.
Benefits:
- Complémentaire santé et prévoyance
- Voiture de fonction
- Tickets restaurant
- Participation/Intéressement
- Plan d’Epargne pour la Retraite Collectif avec abondement
- Support dans la formation via notre plan collectif de développement des compétences et Linkedin Learning
- Plan d’assistance des employés (EAP)
- Programme de reconnaissance
- Programme de cooptation
- Une expérience dans un environnement multiculturel et stimulant.
- L’opportunité de construire votre carrière au sein d’un des leaders mondiaux du diagnostic in vitro.
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