Insurance Customer Service Representative
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Job Description
Schriftlicher Versicherungskundenservice im Home Office für TP, Weltmarktführer im digitalen Business Process Outsourcing. Bearbeitung von Kundenanliegen und Pflege von Kundenbeziehungen.
Responsibilities:
- Handle customer inquiries in the insurance sector in writing
- Operate all functions of customer-specific IT systems
- Ensure customer satisfaction
- Maintain customer relationships
- Support insurance customers with their inquiries
- Identify suitable solutions
- Ensure a positive service experience
Requirements:
- Experience in customer service and/or knowledge of the insurance sector
- Knowledge of motor vehicle insurance is an advantage
- Commercial training and/or relevant knowledge desirable
- Strong communication skills
- Very good written and spoken German
- Excellent ability to learn quickly and a solution-oriented approach to work
- Good PC skills
- Working hours: Monday to Friday, 8:00 a.m. to 5:00 p.m.
Benefits:
- Gross salary of €2,410.00 for full-time employment
- Comprehensive, paid onboarding and training
- Collaborative, first-name workplace culture
- Attractive employee discounts through various discount portals
- Employer-supported savings benefits
- 100% remote work
- Back-office focus with predominantly written communication and very few phone calls
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