Insurance – Total Loss Associate
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Job Description
Insurance/Total Loss Associate resolving both potential and confirmed total loss claims for First Help Financial. Collaborating with various teams to ensure timely completion of claims.
Responsibilities:
- Record, track, and follow up with insurance and claim-handling companies
- Maintain accurate and complete claim records
- Investigate reported collision events, including impound, skip tracing, and customer service inquiries.
- Collaborate directly with the Loss Mitigation, Insurance, and Ancillary teams.
- Prepare requested claim documentation.
- Collect all necessary documentation from insurance providers.
- Process and file total loss payments.
- Manage claim-related documents.
- Investigate issues throughout the claim lifecycle.
- Assist with lienholder claims as required.
- Handle other assigned projects.
Requirements:
- 1+ year of experience in Insurance or total loss claims
- Excellent communication skills
- Ability to multitask, self-reliant
- Experience working remotely (WFH)
- Capacity to conduct research beyond the immediate scope
- Proficient knowledge of Excel, Teams and Outlook
Benefits:
- Great Perks – We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more)
- Paid vacation
- 401(k) match
- Tuition reimbursement
- Social activities
- Monthly lunches
- Robust employee recognition and talent development program
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