Internal Systems Engineer – Applied AI
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Job Description
Internal Systems Engineer at impact.com focusing on developing AI-powered tools for Customer Operations. Collaborating closely with business teams to elevate customer journeys and efficiency.
Responsibilities:
- Building AI-powered tools and agents by integrating applied AI into workflows.
- Building and maintaining a shared agent platform that enables others across Customer Operations to create their own agents.
- Building robust internal software, integrations, and automations to support Customer Operations teams.
Requirements:
- Experience building custom apps or integrations specifically for Freshdesk (or similar enterprise ticketing systems like Zendesk/Jira).
- Background working in or building tools for Customer Support, Customer Success, or Onboarding teams.
- Experience integrating with knowledge base platforms (like Gitbook or similar documentation sites).
- Proven experience taking automation projects from concept to deployment within a large, complex organization.
- Experience building internal platforms or developer tools that other teams use to self-serve.
- Experience with monitoring and observability for AI systems in production.
Benefits:
- Medical, Dental, and Vision insurance
- Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
- Flexible spending accounts and 401(k)
- Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
- Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
- A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
- Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
- Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
- Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.
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