IT Manager – EMEA
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Job Description
IT Manager managing equipment, accounts, access, and first-level support for Pragmatike’s distributed workforce. Configuring devices and supporting onboarding, offboarding, and workplace systems.
Responsibilities:
- Prepare, configure, and deploy laptops and other IT equipment for new employees
- Manage employee accounts, user settings, and access permissions across company systems and platforms
- Handle IT onboarding and offboarding, including account creation, access updates, and equipment collection
- Install, configure, and maintain software, applications, and workplace tools
- Provide first-level technical support and troubleshoot basic hardware, software, and connectivity issues
- Manage and maintain an inventory of company IT equipment and assigned devices
- Ensure employees have appropriate access to internal tools, systems, and resources
- Maintain basic IT documentation, equipment records, and operational procedures
- Monitor equipment needs and coordinate device replacements or upgrades when necessary
- Coordinate with external IT providers when more advanced technical assistance is required
Requirements:
- Fluent English required
- Previous experience in IT administration, IT support, IT operations, or a similar role
- Good understanding of computer hardware, operating systems, and device configuration
- Experience managing user accounts, access permissions, and IT administration across different platforms
- Familiarity with Windows and macOS environments
- Knowledge of common workplace tools, SaaS applications, and account management systems
- Basic troubleshooting skills across hardware, software, and network connectivity
- Strong organizational skills and attention to detail
- Ability to manage multiple IT requests and prioritize tasks independently
- Proactive, service-oriented approach with strong problem-solving skills
- Comfortable working remotely and collaborating with teams across different EMEA time zones
- Experience with Google Workspace or Microsoft 365 administration
- Familiarity with device management solutions (MDM), such as Microsoft Intune or Jamf
- Experience with identity and access management (IAM) tools
- Familiarity with IT asset management and inventory systems
- Experience supporting a remote or internationally distributed workforce
- Basic knowledge of IT security, device compliance, and access control best practices
Benefits:
- 100% remote with the flexibility to work from anywhere in the EMEA region
- Six-month contract with the opportunity to contribute to the company's operational setup
- Hands-on ownership of day-to-day IT operations and employee technical support
- International environment working with a distributed team across different locations
- Varied responsibilities across equipment management, IT administration, and user support
- Immediate impact by ensuring employees have the tools and access they need to work effectively
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