IT Manager
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Job Description
IT Manager leading a team in delivering software solutions for student support platforms, focusing on chatbot technologies and technical leadership.
Responsibilities:
- Lead a team responsible for the design, delivery, and continuous improvement of software solutions.
- Define the vision, architecture, and roadmap for enterprise-scale student support Conversational AI chatbot solutions.
- Own the end-to-end strategy, design, and delivery of conversational AI platforms.
- Lead the development and optimization of chatbots using CX Agent Studio, Dialogflow CX, and GCP services.
- Manage and mentor a team of developers and engineers, including remote team members.
- Establish priorities, KPIs, and success metrics to balance delivery, quality, and innovation.
- Collaborate with cross-functional stakeholders to align solutions with business needs.
- Ensure chatbot solutions are scalable, secure, and aligned with enterprise architecture standards.
- Oversee budget planning, forecasting, and cost optimization for chatbot platforms and cloud infrastructure.
- Monitor system performance, usage analytics, and continuously improve chatbot effectiveness.
- Drive adoption of best practices in software engineering, DevOps, and agile methodologies.
Requirements:
- 6+ years of experience in software development, systems integration, or IT solutions.
- 2+ years of leadership experience managing technical teams.
- 5+ years of experience with cloud platforms (GCP strongly preferred).
- 1+ year of experience with conversational AI platforms.
- 1+ year of experience with budgeting, cost management, and financial planning for IT projects.
- 1+ year of experience managing budgets and vendor/platform costs.
- Bachelor's degree from an accredited institution or an equivalent level of experience in Computer Science/Information Technology.
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability plans
- Parental leave
- Paid time off
- Certain paid holidays
- Tax saving accounts (FSA, HSA)
- 401(k) retirement benefit
- Employee Stock Purchase Plan
- Tuition assistance
- Entertainment and retail discounts
- Overtime pay eligibility
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