IT Manager
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Job Description
IT Manager overseeing daily IT operations for government contracting organization in cloud environment. Responsible for user support, compliance, and endpoint management.
Responsibilities:
- Manage day-to-day IT operations for a remote workforce of approximately 40 users.
- Provide Tier 1/Tier 2 user support for hardware, software, access, connectivity, Microsoft 365, Teams, SharePoint, OneDrive, email, endpoint, and account issues.
- Manage the help desk/ticketing process, including intake, prioritization, resolution, documentation, escalation, and reporting.
- Support onboarding and offboarding of employees, contractors, and consultants, including account creation, permissions, device provisioning, license assignment, data retention, and access removal.
- Image, configure, ship, recover, and maintain company-issued laptops using secure and repeatable processes.
- Maintain endpoint standards, including patching, encryption, antivirus/EDR, configuration baselines, local admin restrictions, vulnerability remediation, and inventory tracking.
- Manage remote device administration using tools such as Microsoft Intune, Autopilot, Defender, Entra ID, and related endpoint management platforms.
- Coordinate with external IT, cybersecurity, licensing, hardware, and compliance vendors as needed.
- Administer Microsoft 365 GCC High, including user accounts, groups, licenses, permissions, Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Conditional Access, MFA, and security policies.
- Monitor and maintain cloud security configurations, including identity, access, device compliance, data loss prevention, audit logging, and retention policies.
- Support secure collaboration with customers, subcontractors, consultants, parent-company users, and affiliated users where applicable.
- Maintain administrative documentation, configuration records, change logs, and standard operating procedures.
- Support the company's ISO/IEC 27001-certified information security management system, including policies, procedures, risk assessments, evidence collection, internal audits, corrective actions, management reviews, and continuous improvement activities.
- Lead or materially support the company's effort to achieve and maintain CMMC Level 2 compliance.
- Maintain documentation required for CMMC, including the System Security Plan, POA&M, asset inventory, policies, procedures, control evidence, access reviews, incident response records, training evidence, vulnerability management records, and configuration baselines.
- Manage and enforce the company's BYOD policy.
- Monitor user access, endpoint health, suspicious activity, and compliance posture.
- Support incident response, including user account compromise, lost or stolen laptops, phishing events, malware alerts, unauthorized access, and data exposure incidents.
- Maintain disaster recovery, backup, data retention, and business continuity procedures relevant to cloud systems and endpoints.
Requirements:
- Hands-on experience administering Microsoft 365, Entra ID/Azure AD, Exchange Online, SharePoint, OneDrive, Teams, MFA, Conditional Access, and endpoint security tools.
- Must be a U.S. citizen and eligible to obtain and maintain a U.S. security clearance.
- Experience administering Microsoft GCC High.
- 5+ years of progressive experience in IT operations, systems administration, cloud administration, endpoint management, cybersecurity operations, or a related role.
- Experience managing Windows laptops in a remote environment.
- Experience with Microsoft Intune, Autopilot, Defender for Endpoint, or similar endpoint management/security tools.
- Strong troubleshooting skills and a service-oriented approach to supporting end users.
- Ability to work independently in a small-company environment where the role is both strategic and hands-on.
- Strong documentation discipline and sound judgment regarding access control, sensitive data, and security risk.
Benefits:
- 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
- Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
- RX Home Delivery
- HSA with Employer Contribution
- In-vitro Fertility (treatment coverage)
- Dental
- Vision (2 plans: 12-month and 24-month frames allowance)
- FSA Plans (Healthcare, Dependent Care and Limited Purpose)
- Pre-tax Commuter Plans
- Employer-paid Life Insurance
- Employer-paid Short + Term Disability
- Long Term Disability (2 plans: Employer-paid or optional Self-paid)
- Paid Parental Leave (4 weeks at 100%)
- Employee Assistance Plan
- Voluntary Life Insurance for team member, spouse and child
- Voluntary Accidental Death for team member and spouse
- Legal/ID Theft Plans
- TeleHealth
- Wellness via Omada Health (healthy living solution)
- Travel Assistance
- Business Travel Accident Coverage
- Medical for foreign travel coverage
- Employer-paid Pet Telehealth
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Volunteer Time Off
- 10 Holidays
- Summer Sizzle
- On Demand Pay (Daily Pay)
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