IT Product Manager
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Job Description
Product Manager owning Verifi’s vision and roadmap, advancing SCS Global Services’ AI-powered audit management SaaS platform. Driving measurable customer outcomes through discovery, prioritization, analytics, and cross-functional go-to-market leadership.
Responsibilities:
- Own the Verifi feature roadmap end to end, from multi-quarter strategic themes through near-term release planning
- Define and maintain Verifi’s product vision and narrative
- Shape and sequence major platform initiatives while balancing customer impact and architectural investments
- Publish and socialize a credible, actionable product roadmap
- Prioritize features and investments based on measurable customer and business outcomes
- Define success metrics for major initiatives and apply transparent prioritization frameworks
- Make and communicate decisions to cancel, defer, or de-scope work
- Partner with the Project Manager to align feature scope with delivery timelines
- Champion the end-to-end Verifi user experience across onboarding, audit execution, reporting, and renewal
- Run continuous discovery through customer interviews, advisory councils, usability testing, in-product analytics, and structured feedback loops
- Translate customer insights into faster, clearer, and more effective workflows
- Track experience quality targets such as task success rate, time-on-task, support ticket volume, CSAT, and NPS
- Lead competitive and market intelligence for Verifi across audit management, GRC, ESG, and certification technology
- Monitor market capabilities, estimate gap-closure effort, and provide prioritization recommendations
- Partner with internal teams on positioning, demos, pricing guidance, and enablement materials
- Ensure Verifi meets individual certification program requirements without fragmenting the platform
- Represent Verifi to partners and strategic customers and shape joint roadmap commitments
- Collaborate with engineering, design, project management, operations, commercial leaders, executives, customers, partners, and certification program leaders
Requirements:
- Bachelor's Degree in Business, Computer Science, Information Systems, or a related field, or equivalent experience
- 5+ years of product management experience in B2B SaaS
- At least 3 years owning a customer-facing platform or product area end to end
- Demonstrated track record of owning a feature roadmap and shipping measurable outcomes
- Strong customer discovery practice, including user interviews and translating insights into roadmaps
- Fluency with outcome-based prioritization frameworks such as RICE, opportunity sizing, Jobs-to-be-Done, and North Star metrics
- Excellent written and verbal communication skills
- Ability to influence engineering, executive, and commercial stakeholders
- Comfort partnering with engineering on technical trade-offs in a modern cloud and AI stack
- Preferred: domain experience in audit management, internal audit, compliance, risk management, GRC platforms, or sustainability certification
- Preferred: experience managing a multi-tenant SaaS platform with external licensees or white-label customers
- Preferred: proficiency with product analytics tools and structured experimentation/A-B testing
- Preferred: product leadership certifications and training
Benefits:
- Remote work
- Home-office based role
- Flexible work arrangement
- Travel opportunities, including local, domestic, and/or international trips
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