Product Manager – Contractor
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Job Description
Contract Product Manager shaping Modern Campus’s lifelong learning platform for higher education institutions. Owning product strategy, Agile delivery, customer discovery, AI innovation, and growth outcomes.
Responsibilities:
- Own the strategy, roadmap, priorities, and outcomes for an assigned lifelong learning product area
- Translate customer needs, business objectives, market trends, competitive intelligence, and product insights into product opportunities
- Identify opportunities to improve customer value, product adoption, retention, expansion, revenue growth, and operational efficiency
- Develop business cases and recommendations balancing customer impact, market opportunity, investment, and delivery complexity
- Conduct customer discovery through interviews, user research, workflow analysis, experimentation, and data analysis
- Validate problems and solutions using qualitative and quantitative insights
- Evaluate and champion AI, automation, and emerging technology opportunities
- Define, maintain, and prioritize the product backlog
- Create and manage product requirements, user stories, acceptance criteria, and release plans
- Partner with Engineering and UX to deliver intuitive, scalable, secure, and high-quality solutions
- Participate in Agile ceremonies and support development teams throughout delivery
- Define product goals, KPIs, success metrics, and adoption targets
- Monitor product performance and optimize based on customer feedback and business results
- Partner with Customer Success, Services, Support, and Sales to improve the end-to-end customer experience
- Support pricing, packaging, positioning, and go-to-market planning
- Communicate product direction, trade-offs, risks, and outcomes to stakeholders
- Drive alignment across Product, Engineering, Marketing, Sales, Customer Success, and Executive Leadership teams
- Contribute to continuous improvement, innovation, experimentation, and accountability
Requirements:
- Bachelor's degree in business, Computer Science, Engineering, Information Systems, or a related field, or an equivalent combination of education and experience
- 7-10+ years of experience in Product Management, Product Ownership, Business Analysis, SaaS product development, or a related discipline
- Demonstrated experience managing products, features, or complex capabilities from discovery through launch and ongoing optimization
- Experience working in Agile product development environments
- Strong customer discovery, analytical thinking, problem-solving, and prioritization skills
- Ability to connect customer and market needs to measurable business outcomes
- Excellent written, verbal, and presentation communication skills
- Proven ability to influence cross-functional teams and drive outcomes without direct authority
- Experience making strategic trade-off decisions in a dynamic, fast-paced environment
- Demonstrated interest in AI, automation, analytics, and emerging technologies
- Experience in higher education technology, EdTech, enterprise SaaS, or other complex B2B software environments
- Experience launching, managing, or enhancing AI-powered products and features
- Knowledge of product analytics tools and experimentation methodologies
- Experience using customer feedback, market research, and product usage data to guide decision-making
- Familiarity with product-led growth strategies, customer adoption programs, and customer enablement initiatives
- Understanding of responsible AI principles, accessibility standards, privacy regulations, and data security best practices
- Certified Scrum Product Owner (CSPO) or comparable Agile/Product Management certification
- Experience supporting lifelong learning, workforce development, continuing education, professional education, or learner engagement solutions
Benefits:
- Remote work arrangement
- Contractor engagement
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