IT Support Administrator
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Job Description
IT Support Administrator responsible for technology support in a healthcare company. Maintaining systems, automating processes, and ensuring team productivity in a remote setup.
Responsibilities:
- Provide expert support for our technology stack including Macs, iOS, Android, Rippling MDM/SSO, 1Password, Google Workspace, Microsoft Office, Slack, Zoom, Linear, and Notion
- Own the complete employee lifecycle experience from onboarding through offboarding, managing access control, hardware provisioning, and ensuring audit-ready documentation
- Build and maintain a comprehensive knowledge base that empowers employees to solve common issues independently
- Identify opportunities to automate repetitive IT tasks, improving efficiency and reducing manual overhead
- Partner with the IT Lead and cross-functional teams to support company-wide initiatives and maintain our security posture
Requirements:
- 3-5 years of hands-on IT support experience in a corporate environment
- Certification in Network+, Security+, JAMF, Bettercloud, Okta, or comparable credentials
- Deep understanding of SSO, 2FA, passkeys, and password management systems
- Strong knowledge of security principles and best practices with proven ability to implement them
- Excellent follow-through and organizational skills—you never let tasks fall through the cracks.
Benefits:
- Flexible work arrangements
- Professional development opportunities
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