IT Support Analyst, Junior
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Job Description
Support Analyst for IT infrastructure focusing on quality service and improvements. Engaging in preventive actions and collaboration with the technical support team in a remote setting.
Responsibilities:
- Respond to and resolve second-level technical tickets (hardware, software, networking, and operating systems).
- Provide support for physical and virtual servers (Windows Server, Linux, virtualization – Proxmox, VMware).
- Maintain and configure firewalls (FortiGate, Sophos, among others).
- Execute backup and restore routines (preferably using Veeam).
- Support and guide the Level 1 support team (L1).
- Document procedures, solutions, and incidents in the ticketing system.
- Participate in IT infrastructure improvement projects.
- Assist in the maintenance of email hosting systems (e.g., WHM, Postfix, Exim, Dovecot).
Requirements:
- Bachelor's degree in progress or completed in an Information Technology–related field.
- Previous experience in Level 2 technical support.
- Knowledge of Windows/Linux servers, networking, and virtualization tools.
- Experience with firewalls and email hosting environments.
- Organized, good communication skills, and ability to prioritize tasks under pressure.
- Nice-to-haves:
- Knowledge of Proxmox and VMware.
- Experience with backup tools such as Veeam.
- Certifications in virtualization, firewall, or backup technologies.
- Basic information security awareness.
- Behavioral profile:
- Proactive and eager to learn continuously.
- Clear and didactic communication.
- Organized and detail-oriented.
- Analytical mindset with a solution focus.
- Collaborative team player.
- Committed to deadlines and service quality.
Benefits:
- Variable incentive pay (RVI)
- Profit sharing (PLR)
- Childcare assistance
- Life insurance
- Meal voucher
- Food allowance
- Transportation voucher
- Mobility allowance
- Unimed health plan
- Dental plan
- Gym discounts (TotalPass)
- C4Life
- Discounts on internet and mobile phone plans
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