Senior Systems Developer
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Job Description
Senior Clarity PPM developer leading enterprise application support, integrations, upgrades, and production troubleshooting. Supporting SOX controls, on-call operations, deployments, and technical knowledge transfer.
Responsibilities:
- Serve as senior technical lead and primary internal Clarity PPM technical SME
- Provide senior-level L3 technical support and own complex incidents through resolution
- Analyze and resolve issues involving configuration, custom code, application data, reports, interfaces, integrations, and workflows
- Lead root-cause analysis for recurring, critical, or technically complex production issues
- Design, develop, configure, test, and deploy Clarity enhancements and technical solutions
- Develop and maintain GEL scripts, NSQL queries, SQL, XOG integrations, REST APIs, XML integrations, reports, portlets, workflows, and related components
- Translate functional requirements into technical specifications and solution designs
- Review technical designs and deliverables from team members
- Support application services, batch processes, scheduled jobs, interfaces, and automated file transfers
- Troubleshoot failed batch jobs, integrations, data issues, and application processes
- Lead technical activities for upgrades, patches, hot fixes, releases, and platform changes
- Coordinate with Broadcom and infrastructure or DBA teams on product, application-server, and database-related issues
- Support application performance analysis, monitoring, and capacity-related technical analysis
- Lead or support unit testing, integration testing, defect resolution, UAT, production validation, and deployments
- Maintain deployment instructions, technical evidence, rollback plans, validation results, change records, runbooks, system diagrams, and support documentation
- Ensure production changes comply with SOX controls, segregation-of-duties requirements, security standards, and approved change processes
- Support SOX audits, evidence requests, control testing, and remediation
- Participate in knowledge transfer from the incumbent managed service provider
- Cross-train Developer II and Junior Application Administrators
- Support Disaster Recovery planning, restoration procedures, mock exercises, and recovery validation
- Participate in 16x5 operational support, P1/P2 on-call rotation, and planned weekend maintenance
- Act as technical escalation point for advanced production issues
Requirements:
- Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of professional software development experience
- Preferred fields of study: Computer Science, Software Engineering, Information Technology, or related technical field
- Significant experience developing and supporting enterprise business applications
- Strong experience with production troubleshooting, application development, configuration, integrations, and technical support
- Strong SQL and relational database skills
- Experience with application upgrades, patches, releases, and production deployments
- Experience performing root-cause analysis and resolving complex production issues
- Experience operating within controlled change-management and audit environments
- Strong analytical, documentation, and communication skills
- Ability to support extended-hours operations, weekend maintenance, and on-call responsibilities
- Advanced hands-on Clarity PPM technical development, configuration, administration, and L3 production support experience
- Advanced proficiency with GEL scripting, NSQL, and SQL
- Strong proficiency with XOG, REST APIs, XML, web services, and enterprise application integrations
- Advanced experience developing and supporting Clarity custom content, including reports, portlets, workflows, processes, views, and customer-specific functionality
- Advanced experience troubleshooting Clarity production issues involving application configuration, integrations, batch jobs, data, performance, and custom code
- Strong working knowledge of Oracle and/or SQL Server
- Working knowledge of Linux and Apache Tomcat
- Advanced experience leading Clarity upgrades, patches, hot fixes, production deployments, rollback planning, and post-deployment validation
- Experience coordinating product-level defects, patches, and technical escalations with Broadcom
- Experience supporting Clarity in a SOX-controlled environment
- Demonstrated ability to mentor developers and administrators and transfer Clarity technical knowledge across a support team
- Ability to work India hours (05:30 PM to 02:30 AM IST) or Philippines hours (08:00 PM to 05:00 AM PHT)
Benefits:
- Fully remote work arrangement
- Participation in a 16x5 operational support model
- P1/P2 on-call rotation
- Planned weekend upgrades, patches, releases, deployments, and maintenance activities
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