IT & Systems Manager – Midshift
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Job Description
IT & Systems Manager responsible for core systems security and performance. Managing IT vendor relationships and technology initiatives to support business growth.
Responsibilities:
- Oversee core business systems, ensuring they remain secure, stable, efficient, and aligned with business objectives.
- Manage relationships with external IT suppliers, software vendors, and technology partners to ensure service quality and performance.
- Lead and coordinate IT projects, system upgrades, and technology initiatives to support operational and strategic goals.
- Monitor system integrations, data flows, and platform connectivity to ensure accurate, secure, and efficient information exchange.
- Identify opportunities to improve system performance, reduce costs, streamline processes, and enhance digital capabilities.
- Oversee website systems, digital platforms, and customer-facing technology, including online quote and purchase journeys.
- Provide technology leadership through reporting, troubleshooting, governance, vendor management, and continuous improvement initiatives.
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field, with 5+ years of experience in IT systems management or technology leadership roles.
- Strong understanding of systems architecture, integrations, data flows, infrastructure, and business-critical technology platforms.
- Proven experience managing IT vendors, software providers, service levels, and technology partner relationships.
- Demonstrated success in delivering technology projects and driving system, process, and operational improvements.
- Solid knowledge of IT security, compliance, regulatory requirements, and risk management within business environments.
- Strong analytical, problem-solving, and stakeholder management skills, with the ability to communicate technical concepts to non-technical audiences.
- Commercially focused, highly organised, and capable of balancing strategic planning with hands-on troubleshooting and continuous improvement initiatives.
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