IT Technical Support Analyst
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Job Description
IT Technical Support Analyst providing remote support for users in a fully remote environment. Responsibilities include troubleshooting and maintaining IT infrastructure for a mid-sized organization.
Responsibilities:
- Provide technical support to users in a fully remote setup
- Troubleshoot issues via Teams, phone, and email
- Maintain and document support calls
- Collaborate with cross-functional teams as needed
- Assist in the management of IT infrastructure and operational support
- Ensure adherence to ITIL processes and best practices
Requirements:
- Basic understanding of Microsoft 365, with mandatory SharePoint knowledge
- Basic troubleshooting skills
- Familiarity with Android, iOS, and Windows operating systems
- Fundamental knowledge of networking (TCP/IP, DHCP, DNS); Meraki experience is a plus
- Basic experience with Active Directory (AD) and Entra ID
- Basic understanding of scripting.
- Intune experience is a plus
- Proficiency with TeamViewer
- Customer support via Teams, phone, and email
- Familiarity with ITIL principles and ticketing systems
- Strong systematic approach and documentation skills
- Remote Support Experience for a 200-300 seat organisation
- Adaptable and eager to learn
- Team-oriented mindset
- Customer-focused approach
Benefits:
- You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
- You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
- You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
- You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
- You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact.
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