ITSM Consultant
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Consultant ITSM chez Synapsys, ESN française spécialisée en infrastructure, cloud et systèmes. Pilotage de CMDB, ITIL, ServiceNow et POC ITOM pour des clients grands comptes.
Responsibilities:
- Manage the central Service Delivery backlog
- Support the review and management of the CMDB roadmap to support the infrastructure’s ITIL processes
- Lead strategic CMDB governance
- Implement CMDB dashboards and reporting
- Organize and oversee delivery
- Lead tool enhancements, particularly for ServiceNow and Tanium Discovery
- Draft processes and operating procedures
- Establish a service line to collect requirements and feedback
- Scope, launch, and manage ITOM POCs for defined use cases and scopes
- Conduct gap assessments against other tools
- Define the strategy and costing for POCs
- Work with the Sales team and Technical Management to identify suitable client contexts and projects
- Contribute to knowledge sharing and organize and facilitate meetups and internal training sessions
- Opportunity to contribute to pre-sales projects and lead a technical community
- Opportunity to support a group of consultants in their professional development
Requirements:
- 5 to 8 years of experience
- Strong technical and functional interest
- Excellent written communication skills
- Ability to track action plans, facilitate workshops, and document processes
- English proficiency sufficient to work on international projects
- Skills in ITSM and ITIL processes
- Experience with CMDBs and CMDB roadmaps
- Experience with ServiceNow (SNOW) and Tanium Discovery
- Skills in CMDB dashboarding and reporting
- Experience in process automation and optimization
- Experience scoping and managing ITOM POCs
- Skills in Capabilities & Maturity and gap assessment
- Skills in ROI analysis, strategy, and POC costing
Benefits:
- Opportunities to progress into an Expert role
- Opportunities to progress into a Technical Lead role
- Opportunities to progress into a Career Manager role
- Knowledge sharing and facilitation of internal meetups
- Development and delivery of internal training programs
- Support in obtaining professional certifications
- Equal treatment, diversity, and non-discrimination
- Remote work available
Similar Jobs
M365 Technical-Functional Consultant
Consultant technico-fonctionnel M365 chez Experteam, partenaire Microsoft accélérant la transformation digitale des organisations. Conception, déploiement et adoption de solutions Teams, SharePoint et Power Platform.
Senior Workday Integration Consultant
Consultant Workday Integration modernisant les interfaces SIRH d’HELPLINE, spécialiste du support utilisateur et des services numériques augmentés par l’IA. Conception, support L3 et déploiement d’intégrations Workday.
Consultant, Digital Process Excellence
KPMG Digital Process Excellence consultant improving client processes through AI, Process Mining, Low-Code, and RPA. Translating business needs into implemented technology solutions.
PostgreSQL Database Consultant
PostgreSQL Database Consultant stabilizing and tuning enterprise databases for Bitovi, a software and applications consultancy. Improving reliability, performance, monitoring, and recovery for critical client data platforms.
Senior Consultant, Early Childhood Programs
Senior Consultant supporting Guidehouse’s federal early childhood programs initiatives. Analyzing programs, managing stakeholders, and developing client deliverables and implementation strategies.
Senior EHR Data Integration Consultant
Senior EHR data integration consultant extracting and validating Epic or Cerner data for Siemens Healthineers. Advising healthcare clients and optimizing SQL-driven EHR pipelines.
Small Business Consultant
Small Business Consultant advising Mississippi startups and small businesses on cash flow, growth, and operations. Developing workshops, financial projections, and community partnerships.
Senior Atlassian Consultant
Senior Atlassian Consultant designing and delivering Jira and Confluence solutions for Valiantys, an Atlassian Platinum Solution Partner. Leading customer projects, presales, technical consulting, and team mentoring.
Senior Consultant – Aerospace & Defense
Senior Aerospace & Defense Consultant guiding IFS enterprise software implementations for Australian customers. Defining solutions, training users, and supporting testing and Go Live across global teams.
Lead Consultant, Data Modeler
Lead Data Modeler designing enterprise data models for financial reporting, analytics, and data products. Driving 3NF, dimensional modeling, warehousing, and SQL architecture for a client organization.
Senior Education Consultant
Senior Educational Consultant helping institutions implement Blackboard’s LMS and improve digital learning. Delivering implementation consulting, training, instructional design, and customer success services.
Executive Talent Partner Consultant
Executive recruiter leading Director- and VP-level searches for Intuit, a global financial technology platform. Managing sourcing, stakeholder advising, negotiations, onboarding, and diverse leadership pipelines.
Senior Entertainment Travel Consultant
Senior entertainment travel consultant coordinating VIP, production, group, and international travel for Netflix. Delivering high-touch service through BCD Travel’s global travel-management operation.
Quote to Cash (Q2C) Techno Functional Consultant
Quote-to-cash consultant delivering end-to-end Monetize360 implementations for IT services customers. Configuring pricing, billing, integrations, go-live, and post-launch adoption.
Cortex Domain Consultant
Cortex cybersecurity consultant architecting SOC transformation solutions for Palo Alto Networks customers. Leading technical demonstrations, Proof of Value projects, and customer security architecture.
Wellness and Personal Development Consultant
Wellness consultant introducing clients to premium online personal development programs. Supporting meaningful personal and professional outcomes through guided digital systems and virtual events.
Senior Transformation Consultant
Senior AI transformation consultant helping Thomson Reuters clients adopt CoCounsel Legal, Tax, and Trade workflows. Leading discovery, responsible-use design, adoption, and measured transformation outcomes.
Travel Consultant III
Travel Consultant III managing complex international reservations, fares, policies, and regulatory requirements. Supporting BCD Travel’s global business-travel technology and human expertise services.
Part Time Workshop Consultant
Part-time Workshop Consultant supporting Starkey Hearing Technologies’ patient outreach events. Consulting with hearing providers and selling advanced hearing products through workshops and one-on-one consultations.
Mulesoft Consultant
MuleSoft Consultant designing APIs and integrations on Anypoint Platform. Connecting SAP S/4HANA with mission-critical systems for federal and DoD clients.