Junior Customer Support Representative – Tickets
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Job Description
Junior Customer Support Representative managing routine support tickets for Ruby Labs. Striving for high customer satisfaction and collaborating with the team for operational success.
Responsibilities:
- Handle routine customer support tickets efficiently and professionally.
- Assist with ticket triage and processing to ensure timely resolution.
- Escalate complex issues to senior team members or relevant internal teams when necessary.
- Work towards achieving the set Key Performance Indicators and Service Level Agreements.
- Strive to provide accurate and friendly first-contact support to customers.
- Gather basic customer feedback to help improve our products and services.
- Assist in handling billing queries under guidance when required.
Requirements:
- 1–2 years of experience in customer support.
- Strong attention to detail and accuracy.
- A friendly demeanor with a passion for providing customer support.
- Good communication and interpersonal skills.
- Basic problem-solving abilities with a customer-focused mindset.
- Familiarity with CRM systems and support tools is a plus.
- Ability to follow established procedures for ticket handling and escalation.
- Willingness to learn and adapt quickly in a fast-paced support environment.
Benefits:
- Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
- Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
- Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.
- Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.
- Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere.
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