Junior Level 1 Support Analyst
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Analyst providing first level support at DOMVS iT based in São Paulo. Managing tickets and assisting users with inquiries in a collaborative environment.
Responsibilities:
- Act as the first level of support (L1), performing triage, logging, and follow-up of tickets
- Manage and organize support queues (2 queues / average ~100 tickets per month)
- Contact users to gather information, route requests, and provide status updates
- Record and maintain evidence and documentation of support activities
- Assist with product and automation (RPA) support, using tools such as Automation Anywhere
- Perform access provisioning and basic operational procedures
- Ensure proper escalation to higher support levels when necessary
- Follow processes and best practices based on ITIL
Requirements:
- Previous experience in Technical Support / Service Desk / Help Desk (L1)
- Basic knowledge of ITIL (incidents and requests)
- Experience with ticketing/tracking systems
- Strong communication skills and ease interacting with end users
- Organized and detail-oriented
- Proactive and collaborative mindset
Benefits:
- Meal Allowance (Flash - R$ 900.00 per month)
- Transportation Allowance (as needed)
- Bradesco Health and Dental Plan
- Specialization program (up to 30% of your postgraduate tuition for the first 12 installments — after 12 months of employment)
- Language assistance
- Clude Saúde (medical consultation platform)
- Day off on your birthday + gift
- TotalPass
- Udemy platform
- Paid referral bonus (for each hired referral, the employee receives R$1,000.00)
- Merit platform (Domvs exclusive platform to give and receive merits; accumulated merits can be exchanged for vouchers such as iFood, Outback, etc.)
Similar Jobs
Customer Support Analyst
Customer Support Analyst ensuring excellent customer experience during the customer journey with Nubimetrics. Providing support via chat and email while promoting platform adoption.
Customer Support Analyst
Customer Support Analyst ensuring excellent customer experience for Nubimetrics. Handling customer support via chat and email, promoting platform adoption and user training.
Associate Support Engineer – 1
Associate Support Engineer providing technical support and troubleshooting to customers while ensuring a high level of customer satisfaction. Collaborating with support engineers and managers to resolve technical issues.
Technical Support Specialist
Technical Support Specialist providing expert technical support at nCino. Responsible for troubleshooting complex product issues and serving as the first point of escalation for support personnel.
Technical Support Engineer – Tier II
Technical Support Engineer resolving complex technical issues for a cybersecurity platform. Collaborating with engineering and product teams to enhance customer experience and satisfaction.
Technical Support
Technical Support Specialist collaborating with cross-functional teams to provide support to CSG product suite. Maintaining application support and addressing inefficiencies for customer satisfaction.
Senior Support Engineer
Support Engineer bridging engineering and enterprise users of LanceDB. Building support infrastructure and handling distributed database customer inquiries.
AI Technology Support Engineer/Analyst
AI Technology Support Engineer/Analyst providing technical support for AI products and services at Amentum. Troubleshooting complex AI issues and collaborating with engineering teams to enhance product performance.
Database Support Engineer
Database Support Engineer providing technical support for PostgreSQL and TimescaleDB in a remote-first environment. Collaborating with customers to optimise their implementations and resolve complex issues.
Audio Video Technical Support
Audio Video Technical Support resolving technical issues at Daktronics for customers with exciting projects. Collaborating with teams in a high-technology environment.
Application Support Analyst I
Applications Help Desk Support at Kenco Logistics resolving user inquiries and technical issues. Team collaboration for software support and ensuring user satisfaction while maintaining logs.
Operations Support Engineer
Operations Support Engineer maintaining a virtual asset fleet for energy transition solutions. Overseeing optimisers and collaborating with engineering and product teams for operational excellence.
Technical Support Representative, Bilingual (English/Spanish)
Bilingual Product Support Representative educating and supporting customers on wealth management platform. Leveraging resources in Spanish and English to resolve customer questions.
Technical Support Representative
Bilingual Product Support Representative helping customers navigate our wealth and asset management platform. Engaging with internal resources to effectively resolve customer queries.
Technical Support Technician III
Technical Support Technician III at Mercury Insurance resolving end-user computing issues and mentoring technicians. Engaging in proactive problem management and preventive solutions implementation.
Technical Support Engineer
Technical Support Engineer aiding customers in resolving technical issues with cybersecurity products. Collaborating with engineering teams to enhance user support and experience.
Senior Technical Support Engineer – Weekend Shift
Senior Technical Support Engineer ensuring customer technical excellence and operational efficiency with complex technical issues. Collaborating with support, engineering, and product teams to maintain high client satisfaction.
Senior Technical Support Engineer
Senior Technical Support Engineer providing technical support for Kevel's ad tech products and services. Responsible for investigating issues, managing tickets, and collaborating with engineering on escalations.
Sales Support Analyst
Presale Analyst coordinating new business sales and RFP processes for Cigna Healthcare. Collaborating with Sales leads to drive membership and revenue growth through medically related quotes.
Senior Workday Technical Analyst
Experienced Workday Technical Analyst responsible for optimizing and maintaining the Workday system at WEX. Ensuring effective utilization and functionality of the Workday platform.