Junior Project & Service Manager
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Job Description
Project and Service Manager supporting IT contracts, service quality, transitions, and customer coordination. Provectus Technologies delivers secure cloud, digital workplace, and process optimization services.
Responsibilities:
- Support the management of project and service contracts and gradually take ownership of assigned work packages
- Collaborate on commercial matters such as effort, budgets, and invoicing
- Coordinate the delivery of services in accordance with contractual requirements together with IT experts
- Receive structured onboarding into the respective customer environments
- Support quality assurance and the continuous development of services based on SLA and KPI requirements
- Assist with coordination and communication in escalation cases
- Identify and implement improvement opportunities as part of Continual Service Improvement
- Support the transition of new or modified services from planning through handover to operations
- Support adjustments to customer requirements, such as scope of services, timelines, and documentation, in accordance with defined standards
- Serve as the interface between customers and the Project & Service team
- Coordinate tasks and gradually take on coordination and alignment responsibilities
Requirements:
- Ideally, initial experience in project or service environments, such as IT services, operations, PMO, service desk, or customer success
- Career changers with relevant skills and a willingness to learn are welcome
- Basic understanding of ITIL/ITSM processes
- Initial exposure to IT operations, ticketing, and workflow processes (Incident, Problem, Change)
- Experience with Jira and/or Confluence is an advantage
- Initial experience in project work
- Ideally, knowledge of traditional or agile methodologies
- Interest in new technologies, digital products, and current IT trends
- Ability to capture and analyze requirements in a structured manner and translate them into suitable solutions
- Calm, solution-oriented, and service-focused approach in complex situations
- Friendly and confident manner, along with clear and structured communication
- Very good German and good written and spoken English
- Ability to work in a team, willingness to take responsibility, open communication, and eagerness to learn
Benefits:
- Up to 100% remote work for everyone
- 30 days of vacation
- No core working hours
- Part-time opportunities
- Company car option for everyone
- JobRad with a Provectus subsidy
- Commuter subsidy for the Deutschlandticket for colleagues in and around Munich
- BahnCard 50 for colleagues who travel frequently
- Christmas bonus
- 20% subsidy toward occupational pension provision
- Sports and wellness benefits through EGYM Wellpass
- Discounts on a wide range of brands through Corporate Benefits
- Laptop and smartphone, including private use
- Home office equipment
- Transparent and individualized career development models
- Management and specialist career paths
- Training and professional development
- Onboarding buddies
- Mentoring program
- Trainee program
- Subsidies for after-work activities
- Game nights and team events
- Company-wide celebrations
- Barbecues on our beautiful terrace
- Gaming together in the Provectus Lounge
- LEGO corner in the office
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