Junior Support Technician – HR/Payroll Support
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Job Description
Junior Support Technician providing excellent client support for payroll system at JDREL. Managing client inquiries via phone, email, and chat while ensuring accurate issue resolution and documentation.
Responsibilities:
- Assist our clients by phone, email, remote access and/or chat;
- During support, diagnose reported errors and provide accurate solutions;
- Log received tickets in the platform, ensuring client information and support details are recorded;
- Provide guidance and answer questions about the solutions offered and current accounting legislation.
Requirements:
- Degree or coursework in Accounting, Human Resources, or related fields;
- Strong communication skills;
- Knowledge of payroll;
- Computer literacy;
- Previous experience in customer support;
- Knowledge of eSocial;
- DCTFWeb;
- Hiring (onboarding) and termination (offboarding) processes;
- Calculations for vacation pay, 13th salary (thirteenth-month pay) and benefits;
- SEFIP/GFIP;
- Experience in technical support.
Benefits:
- Meal allowance: Part of our benefits package includes a subsidy for your meals, ensuring you have the energy needed to perform your daily tasks with dedication;
- Flexibility: We offer the flexibility to customize part of your benefits. You can choose among: meal allowance, transportation voucher, fuel voucher, cultural voucher, dental plan and health plan;
- In addition to the benefits mentioned above, we offer a range of initiatives aimed at supporting your physical, mental and emotional well-being;
- Life insurance;
- Partnership with SESC;
- Real opportunities for growth within the company, both financially and personally. We have a strong policy of individual growth based on self-responsibility;
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