Junior Technical Support Analyst
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Job Description
Remote Technical Support Analyst providing assistance to users on ERP systems and point of sale. Engaging with clients via various communication channels for support and system updates.
Responsibilities:
- Provide remote support to system users;
- Receive, analyze, and follow up on tickets through the internal ticketing tool;
- Handle support requests related to POS or ERP systems;
- Manage support via chat, WhatsApp, and phone calls;
- Assist with user questions and system configurations;
- Support requests related to peripheral devices;
- Maintain the system by keeping information up to date.
Requirements:
- Experience with ERP and POS systems;
- Certifications in technology/IT;
- Knowledge of TEF (electronic payment integration) and fiscal invoices (Notas Fiscais / NF-e);
- Currently studying or graduated in IT or a related field.
Benefits:
- Health insurance;
- Dental insurance;
- Meal voucher;
- Childcare assistance;
- Transportation voucher;
- Profit-sharing program (PPR);
- Birthday day off;
- Life insurance;
- Wellhub (employee wellness platform);
- Férias&Co (travel benefit);
- Maternity leave of 6 months and paternity leave of 20 days;
- Partnerships with various establishments and institutions in education, health, leisure, entertainment, and more.
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