Junior Support Analyst
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Job Description
Analista de Suporte Júnior coordinating internet setup and client engagements at Mamtech. Responsible for task validation, service order tracking, and system updates.
Responsibilities:
- Seeking a Junior Support Analyst to manage scheduling and follow-up for installations, activations, migrations, and changes to internet links
- Act as the focal point between customers, carriers, vendors, and technical teams
- Validate technical information and monitor service orders from initiation to completion
- Confirm schedules and keep systems up to date
- Support the teams involved and prepare activity reports
Requirements:
- High school diploma (ongoing or completed college education is a plus)
- Proficiency in Microsoft Office
- Basic knowledge of networking and telecommunications (internet links, fiber, radio, dedicated links, broadband)
- Familiarity with control systems (spreadsheets, internal systems, ITSM, ERP or similar)
- Good verbal and written communication skills
- Organized profile with attention to deadlines and schedules
- Proactive and responsible
- Ability to work in a team and strong interpersonal skills
- Differentials:
- Courses in IT and/or Telecom
- Basic certifications or training in Networks, Telecom, or Technical Support
Benefits:
- Meal allowance (symbolic payroll deduction of R$1.00)
- Health and dental insurance
- Life insurance
- TotalPass
- Educational partnership
- Pet care benefit (assistance for your pet's needs)
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