Technical Support Specialist
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Job Description
Technical Support Specialist providing hands-on IT support for end users across diverse environments. Responsible for troubleshooting and administration of IT systems and user support.
Responsibilities:
- Serve as a primary point of contact for user support requests, providing assistance with desktops, laptops, mobile devices, applications, and collaboration tools.
- Troubleshoot hardware, software, network, and application issues, escalating as needed while maintaining ownership of client communication.
- Administer and maintain Active Directory, Office 365, and Exchange environments, including user account setup, password resets, and group policy management.
- Support Microsoft Windows (XP–11) and macOS systems, ensuring reliability and security for end users.
- Configure, maintain, and troubleshoot VoIP systems and mobile device deployments.
- Assist with system updates, patches, and endpoint security.
- Document troubleshooting steps and resolutions within ticketing and ITSM systems.
- Participate in device imaging, onboarding/offboarding, and asset inventory tracking.
- Provide remote and occasional on-site support to ensure smooth operations across distributed teams.
- Contribute to process improvement initiatives by identifying recurring issues and suggesting solutions.
Requirements:
- 2–4 years of experience in IT support, help desk, or systems administration.
- Hands-on experience with Microsoft 365, Exchange (on-premises and hybrid), and Active Directory administration.
- Knowledge of networking fundamentals (DNS, DHCP, VPN) and experience troubleshooting connectivity issues.
- Familiarity with virtualization (VMware, Hyper-V) and cloud platforms (Azure) preferred.
- Experience using ticketing systems such as ConnectWise, ServiceNow, or Spiceworks.
- Strong communication and customer service skills with the ability to translate technical concepts into plain language.
- Certifications such as CompTIA A+, Network+, or Microsoft MTA are a plus.
Benefits:
- Unlimited PTO and paid holidays
- 3.5% 401k match
- Company computer and cell phone reimbursement program
- Health, vision, dental benefits
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