Technical Analyst, HR – Fixed Term Contract
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Job Description
Technical Analyst managing HR technology solutions and optimizing service delivery for efficient operations. Collaborating with IT and stakeholders to improve HR systems and processes.
Responsibilities:
- Administer and support Human Resources Jira Project and Jira Service Management environments, including HR Service Desk operations, HR initiative and OKR tracking, and HR system change management workflows, in partnership with IT and other stakeholder teams.
- Configure and optimize workflows, request types, queues, SLAs, permissions, automations, and reporting to support effective HR service delivery, intake management, and operational visibility.
- Serve as a primary technical partner to HR stakeholders by gathering requirements, evaluating tradeoffs, and translating business needs into scalable system configurations.
- Catalogue HR policies, processes, and operational information in Confluence Cloud (Einstein) and build a structured, searchable HR Knowledge Base aligned to self-service and support workflows.
- Enable HR self-service by integrating knowledge content with HR Service Delivery intake experiences to improve resolution efficiency and employee experience.
- Provide operational support for the HR Service Desk, including ticket queue monitoring and execution of a regular quality assurance process to ensure adherence to service standards.
- Deliver medium complexity HR technology enhancements end-to-end, including analysis, configuration, testing, and release support.
- Develop and maintain technical documentation and user guidance to support adoption, consistency, and operational sustainability.
- Analyze service and project data to identify trends, risks, and opportunities for automation, standardization, and continuous improvement.
- Collaborate with HR Ops Engineering peers, IT, Security, and cross-functional partners to ensure solutions align with enterprise standards and data privacy requirements.
- Own defined HR technology domains or workstreams (e.g., HR Service Desk, HR Knowledge Base).
Requirements:
- Bachelor’s degree in Information Technology, Human Resources, Business, or related field, or equivalent practical experience.
- At least 3 years of experience administering or supporting Jira Project and/or Jira Service Management in an enterprise environment.
- Demonstrated experience translating business processes into technical system configurations and workflows.
- Working knowledge of service management concepts, including request lifecycles, SLAs, queues, and reporting.
- Experience creating and maintaining structured knowledge content or technical documentation for both technical and non-technical audiences.
- Strong analytical and problem-solving skills, with the ability to independently troubleshoot system and process issues.
- Strong communication and stakeholder partnership skills, with the ability to influence outcomes without direct authority.
Benefits:
- Comprehensive health, dental, and vision plans
- Parental leave for primary and secondary caregivers
- Flexible work arrangements
- Two, week-long company breaks per year
- Additional time off
- Long-term incentive program
- Training investment program
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