Key Account Specialist/Manager
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Job Description
Key Account Specialist managing client relationships and logistics solutions for UniUni's dynamic team. Aiming for long-term partnerships and customer satisfaction while enhancing service delivery.
Responsibilities:
- Manage and nurture key client relationships to ensure long-term partnerships and satisfaction.
- Serve as the primary point of contact for key accounts, addressing inquiries, concerns, and service requests in a timely manner.
- Analyze client needs and develop customized solutions to enhance their logistics experience.
- Monitor and track key account parcel deliveries, proactively resolving any service issues.
- Conduct regular performance reviews with key accounts and provide data-driven insights.
- Prepare and present tailored quotations by applying pricing policies and market intelligence.
- Develop and maintain customer SOPs to ensure consistency in service delivery.
- Collaborate with internal teams to optimize service performance and improve customer experience.
- Track and manage account billing, ensuring invoices are processed and payments are collected on time.
- Identify growth opportunities within existing key accounts to drive additional revenue.
- Assist in the claims process and ensure timely resolutions for key account clients.
- Take on additional tasks as needed to support business objectives.
Requirements:
- Bachelor’s degree in Business, Logistics, or a related field; MBA preferred.
- Minimum of 3 years of experience in key account management, business development, or sales within the logistics industry (preferably small parcel last-mile delivery).
- Proven ability to develop and maintain strong client relationships while achieving business growth.
- Strong negotiation, communication, and interpersonal skills with a customer-focused mindset.
- Proficiency in CRM software and Microsoft Office Suite.
- Analytical mindset with the ability to interpret data and market trends for strategic decision-making.
- Ability to multitask in a fast-paced environment and adapt to changing priorities.
- Willingness to travel as required.
Benefits:
- Exciting opportunities for career growth
- Dynamic work environment
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