Key Accounts Manager
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Job Description
Key Account Manager managing relationships with buyer accounts in a fast-growing B2C marketplace based in Riyadh. Focusing on satisfaction, retention, and growth of bulk purchasing clients.
Responsibilities:
- Develop and manage a portfolio of buyer/client accounts, acting as the primary point of contact for buyers purchasing products from Soum.
- Build and maintain strong, long-term relationships with key accounts, understanding their needs and purchasing patterns.
- Drive account growth by developing new accounts and identifying upsell and expansion opportunities within existing ones.
- Own retention and customer satisfaction, proactively addressing account needs before they become issues.
- Coordinate with internal teams (operations, logistics, finance, and product) to ensure a smooth, reliable experience for buyers from order to delivery.
- Track account performance and health, reporting regularly on growth, retention, and satisfaction metrics.
- Identify and onboard new bulk/large-scale buyers to expand Soum's commercial buyer base.
Requirements:
- 5 years of experience in Key Account Management, Account Management, or Client/Customer Success in a commercial, buyer-facing capacity.
- A track record of developing and managing buyer/client relationships — not vendor, supplier, or procurement relationships.
- Strong relationship-building and communication skills, with the ability to act as a trusted point of contact for clients.
- Experience coordinating cross-functionally with internal teams to resolve issues and improve the customer experience.
- Proven ability to drive account growth, retention, and customer satisfaction against clear targets.
- Comfort working with data to track account health, growth, and retention.
- Fluent in Arabic and English.
Benefits:
- Flexible work arrangements
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