Landscape Quoting, Social Media Co-ordinator
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Job Description
Remote coordinator managing GoHighLevel CRM, fencing and retaining-wall quotes, and social media support. Serving an Australian landscaping company during Brisbane working hours.
Responsibilities:
- Prepare draft quotes for fencing and retaining wall jobs using the company’s existing pricing formula.
- Review job details and ensure required quote information is recorded.
- Identify missing or unclear details and follow up before preparing quotes.
- Enter quote information accurately into GoHighLevel.
- Track quotes and follow up with customers as directed.
- Escalate unusual jobs, unclear pricing or exceptions to management.
- Assist with planning and preparing social media content.
- Create or coordinate posts featuring completed projects, progress photos and business updates.
- Write captions and organise content for publication.
- Maintain a consistent professional presentation across social channels.
- Support responses to social media enquiries and pass potential leads to the appropriate person.
- Maintain accurate contact, lead and opportunity records in GoHighLevel.
- Manage pipelines and update enquiry and job statuses.
- Monitor new enquiries and ensure they are assigned or followed up appropriately.
- Set up and maintain follow-up tasks, reminders and communications.
- Identify CRM workflow gaps or inefficiencies and recommend improvements.
- Troubleshoot routine issues and keep the system organised and up to date.
Requirements:
- Strong hands-on experience using GoHighLevel.
- Experience maintaining CRM records, pipelines and follow-up processes.
- Ability to learn and accurately apply a company-specific quoting formula.
- Strong attention to detail and confidence working with customer and job information.
- Good written and spoken English.
- Clear communication skills and a proactive approach to following up missing details.
- Ability to manage tasks independently and raise issues promptly.
- Experience in landscaping, fencing or retaining wall businesses is highly desirable.
- Familiarity with Australian fencing and retaining wall jobs, terminology or customer expectations is highly desirable.
- Experience preparing or supporting quotes for trade or construction work is highly desirable.
- Social media content or marketing experience for a trade or home-services business is highly desirable.
- Strong experience with GoHighLevel is essential.
- Familiarity with spreadsheets and document-management tools.
- Familiarity with social media platforms and content-creation tools.
Benefits:
- Remote Work
- Brisbane Working Hours
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