Social Media Manager – Contractor
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Job Description
Contract Social Media Manager supporting Blizzard Entertainment’s Diablo IV marketing, Season 16 launch, and ongoing social content. Coordinating agencies, creative approvals, publishing, and Season 17 planning.
Responsibilities:
- Temporarily support the Diablo IV Marketing team through January 2027, including the December 1 launch of Diablo IV Season 16 and ongoing social content cadence
- Maintain the Diablo social content calendar and coordinate schedules with agency partners and internal stakeholders
- Track deadlines, deliverables, dependencies, approvals, production status, asset versions, delivery dates, and publishing readiness
- Support development of the Season 17 social agency brief using established templates and guidance
- Flag risks, schedule changes, and blockers and keep stakeholders aligned on next steps
- Coordinate social creative assets across platforms and channels, including static, video, and motion content
- Manage creative reviews and approvals through Opal
- Consolidate creative feedback, route revisions, and confirm stakeholder approvals
- Ensure assets meet platform specifications, safe zones, file requirements, and publishing standards
- Coordinate with the agency community manager to provide guidance, secure approvals, and ensure approved publishing plans are executed accurately
- Serve as the primary operational contact for social schedules, approvals, and publishing coordination
- Coordinate with marketing, creative, production, community, regional, and agency partners
- Attend planning and review meetings, communicate updates, and confirm owners and next steps
- Maintain continuity across social operations by routing urgent needs and informing stakeholders
- Provide occasional scheduled operational coverage during company closures or holiday periods, monitor social channels, coordinate with the agency community manager, and escalate time-sensitive issues
- Partner with agency and internal teams to clarify coverage plans, escalation paths, and approvals
Requirements:
- 3+ years of relevant experience in social media, social operations, or content production
- Experience coordinating social calendars, creative production, and agency workflows
- Strong organizational skills and ability to independently manage deadlines, dependencies, and competing priorities
- Familiarity with major social platforms, publishing processes, and content specifications
- Experience using project management and creative review or approval tools
- Strong written and verbal communication skills, with ability to work effectively across internal and external teams
- Experience in gaming, entertainment, live-service products, or related audience-driven industries is an extra point
- Knowledge of the Diablo franchise, its community, and its audience is an extra point
- Experience working with third-party agencies and external partners is an extra point
- Familiarity with Opal, Sprinklr, Airtable, Asana, or similar platforms is an extra point; prior Opal experience is not required
- Remote candidates must be within the United States and able to work primarily West Coast hours (9:00 a.m.–6:00 p.m. PST)
Benefits:
- Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance
- 401(k) with Company match
- Tuition reimbursement
- Charitable donation matching
- Paid holidays and vacation
- Paid sick time
- Floating holidays
- Compassion and bereavement leaves
- Parental leave
- Mental health & wellbeing programs
- Fitness programs
- Free and discounted games
- Voluntary benefit programs including supplemental life & disability, legal service, ID protection, rental insurance, and others
- Relocation assistance may be available if the Company requires geographic relocation
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