Social Media Intern
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Job Description
Estagiário de Social Media na Monks, agência global de marketing digital. Atendimento de comunidades, publicação de conteúdo, monitoramento e relatórios.
Responsibilities:
- Engage with and build relationships with different audiences across digital channels, ensuring agile, human, and accurate communication.
- Respond to community interactions, answer questions, provide process guidance, and maintain a close, empathetic relationship with users.
- Support the scheduling and publishing of content across digital channels, ensuring adherence to the content calendar and deadlines.
- Monitor community interactions and sentiment, identifying recurring questions, praise, criticism, and opportunities for improvement.
- Support the operational management of Social Media projects by tracking statuses, workflows, deadlines, and relevant information.
- Collect, organize, and verify data and evidence related to social media activities and posts.
- Act as a liaison between different audiences and the internal team, ensuring information flows clearly and project stages are completed.
- Support data updates and the preparation of routine reports for the department.
- Follow the Social Media team’s routines and deliverables, developing knowledge of strategy, metrics, communities, and business acumen.
Requirements:
- Currently pursuing a bachelor’s degree in Communications, Journalism, Advertising, Public Relations, Marketing, or a related field.
- Excellent written and verbal communication skills, with the ability to adapt tone of voice.
- Outstanding command of Portuguese, with clear writing and strong attention to grammar.
- Empathetic and patient, with strong interpersonal skills and the ability to connect with different audiences.
- Well-organized, detail-oriented, and disciplined when managing routines, workflows, and deadlines.
- Interest in and familiarity with social media, especially Instagram, Reels, and TikTok.
- Interest in the world of Social Media, digital communities, and content creators.
- Collaborative, proactive, and eager to learn.
- Academic or professional experience in customer service, support, Community Management, Social Media, or digital channel monitoring.
- Knowledge of or familiarity with task management, customer service, or Community Management tools such as Sprinklr, Trello, and WhatsApp Business.
- Basic understanding of social media metrics and influencer marketing.
- Basic knowledge of Google Sheets or Excel.
- Interest in or familiarity with the beauty industry and/or content creators.
- Ability to learn new platforms and tools quickly.
Benefits:
- Dental plan
- Gym membership platform with access to multiple locations across Brazil
- Healthcare platform offering 24/7 medical and psychological support
- Discounts at pharmacies and appointment scheduling with healthcare professionals
- Two free therapy sessions and two nutrition sessions per month
- Free SESC membership, providing access to cultural, sports, leisure, and wellness activities
- Birthday day off plus a bonus in the monthly payroll
- Remote-first work model, allowing you to work from anywhere in Brazil
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