Lead Manager, Salesforce Administration – Support
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Job Description
Salesforce Administrator managing support and administrative functions for Salesforce ecosystem at Make-A-Wish America. Collaborating with teams to optimize business processes and enhance Salesforce tools.
Responsibilities:
- Manage day-to-day Salesforce orgs and app integrations and troubleshooting.
- Perform routine maintenance and administrative functions in Salesforce orgs, inclusive of app integrations.
- Configure changes to workflows, approval processes, fields, page layouts, record types, flows, dashboards and reports.
- Effectively document and communicate Salesforce changes and release updates to end users and stakeholders.
- Ticket troubleshooting, carrying out impact analysis, and providing resolutions to problems associated with Salesforce.
- Provide support to end users to improve their productivity and application knowledge, building users confidence and competence.
- Support the project life cycle including requirements, research, solution design, testing and deployment of declarative Salesforce enhancements.
- Creates and maintains documentation for process, policies, applications, and configuration and assists with related material for end users.
- Aid Business Transformation team in developing and completing system testing, training, and implementation-related activities.
Requirements:
- 5+ years of total experience with 2+ years of experience as a Salesforce.com super user or junior administrator.
- Detailed understanding of Salesforce development environments, with the ability to build custom apps and objects, fields, processes, custom views, and other content of intermediate complexity.
- Salesforce Admin Certification required.
- Bachelor's degree in computer science or a related field or equivalent experience required.
- Experience with Salesforce NPSP preferred.
- Exposure to DevOps, CI/CD processes and code versioning systems such as Github is a plus.
Benefits:
- Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
- Competitive compensation with annual incentive potential
- Health Savings Account and Flexible Spending Account Options
- Health Reimbursement Account fully funded by Make-A-Wish America
- Short Term Disability*, Long Term Disability* and Life Insurance
- Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
- 401(k) Retirement Savings Plan with 5% match after one year of service
- Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
- The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires
- Up to 15 PTO days
- 10 Sick Days
- 11 Paid Holidays
- 2 Volunteer Days after one year of service
- 2 Personal Days accrued annually
- Parental Leave
- Employee Awards and Recognition Programs
- Individual and Leadership Development
- Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets
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