Lead Membership Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Lead Membership Manager directing operations supporting the integrity and effectiveness of OPTN membership processes. Monitoring compliance with policies and serving as a liaison with stakeholders.
Responsibilities:
- Manage member organization's service operations to deliver member satisfaction and achieve strategic goals
- Oversee individual process membership applications from intake through decision
- Implement programs and initiatives to engage current members
- Monitor member performance and adherence to OPTN policies, bylaws, and regulatory standards
- Conduct routine reviews of member information and identify potential deficiencies or areas for improvement
- Analyze membership applications and update requests for completeness, accuracy, and compliance standards
- Prepare application summaries and support committees reviewing membership requests
- Perform quantitative and qualitative analysis of member performance metrics and trends
- Respond promptly to inquiries from transplant centers, OPOs, and laboratories regarding membership applications, compliance, and policy-related questions
- Maintain accurate records of applications, reviews, and membership data within OPTN tracking systems
Requirements:
- Bachelor’s degree preferred in Policy, Business Administration, Healthcare, Customer Service, or a related field
- At least 6 years’ experience in roles involving policy compliance, operational oversight, healthcare processes, or customer service
- Strong abilities in critical thinking, problem-solving, and data analysis
- Proficiency in Microsoft Office Suite, including SharePoint, Teams, and Excel
- Experience in working within data-driven systems or databases is preferred
- Exceptional written and verbal communication skills
- Excellent attention to detail, with the ability to manage multiple tasks simultaneously and prioritize effectively
- Customer Service experience
Benefits:
- Comprehensive benefits and wellness packages
- 401K with company match
- Paid time off
- Full-flex work week to own your priorities at work and at home
- Paid Family Leave program providing up to 160 hours of paid leave in a rolling 12 month period for eligible employees
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Similar Jobs
Membership Manager
Lead Membership Manager overseeing OPTN membership processes and compliance. Managing applications and maintaining records while engaging stakeholders in the healthcare sector.
Analytics Strategy Engagement Manager
Strategy Engagement Manager at Aimpoint Digital acting as strategic advisor to clients on Data, Analytics, and AI transformations. Leading engagements to drive enterprise data and AI strategies.
Senior Manager, Associate Clinician Program
Senior Manager overseeing Associate Clinician Program at Mood Health. Leading the lifecycle of associate therapists, ensuring quality care and compliance.
Clinical Vendor Activation Manager
Clinical Vendor Activation Manager overseeing vendor engagement during clinical trial start-up and execution at Care Access. Ensuring vendor alignment with study protocols and activation timelines.
Senior Manager of Retention
Senior Manager of Retention at a health-focused company owning full customer lifecycle and optimizing retention strategies through various channels.
Senior Manager, Credit Risk
Senior Manager responsible for credit risk policy and underwriting governance at Zippy. Managing credit policy compliance and operational consistency for manufactured home financing.
Senior Manager – Public Cloud
Sr. Manager leading public cloud strategy, design, and governance for enterprise clients. Overseeing AWS, Azure, and GCP initiatives with a focus on operational excellence.
BPO Manager
BPO Manager at ClearStar managing global vendors for outsourced operations. Ensuring performance and compliance standards are met within a remote-first work culture.
Project Support Manager
Project Support Manager responsible for executing and managing blast projects across various industries. Ensuring customer satisfaction and performing troubleshooting and maintenance during site operations.
Senior Manager, Major Case Investigative Unit – Medical & Provider Fraud
Senior Manager leading the Major Case Investigative Unit at Root Insurance. Overseeing investigations on complex provider fraud and driving cross-functional business solutions.
Contract Manager, Pharma
Manage pharmaceutical contracts and negotiation processes for Option Care, the largest home infusion provider in the U.S. Ensures successful implementation and compliance of agreements with internal and external stakeholders.
Payer Contracting Manager
Payer Contracting Manager at Amgen facilitating payer contracts and managing contracting strategy for national accounts. Contributing to Amgen's mission to serve patients through effective contract development.
Biostatistical Programming Manager
Biostatistical Programming Manager at Amgen facilitating data analysis and collaboration with epidemiologists in the Center for Observational Research. Ensuring data accuracy and mentoring junior programmers in statistical programming.
Data Manager
Data Department Manager leading data systems and team in fully remote law firm. Overseeing CRM sync, optimizing queries, and managing international data team.
Head Start Early Childhood Specialist Manager – Region VI
Early Childhood Manager providing oversight and coaching for Head Start Specialists. Implementing quality assurance systems and delivering training within OHS TTA Region VI.
Poultry Technical Manager – DACH, Key Account Manager – South
Poultry Technical Manager providing technical support in poultry farming to enhance animal health. Collaborating with customers and internal teams to drive strategic initiatives in the southern German region.
Quality Control Manager – Mission Critical
Quality Control Manager in Mission Critical overseeing construction projects with a focus on quality management. Join Ryan Companies with integrated design-build approach.
Manager, Quality Performance and Outreach – STARS, CAHPS, PWP, HEDIS
Manager of Quality Performance and Outreach driving initiatives for STARS, CAHPS, PWP, and HEDIS. Collaborating with various departments to enhance quality improvement programs.
Product Enablement Manager
Product Enablement Manager creating programs for customer success with Kustomer’s CRM tools. Centralizing onboarding, partner resources and community management to drive product adoption.
Healthcare Member Services Manager
Member Services Lead overseeing a TPA program for federal health services; managing member request processing and call center operations.