Senior Manager, Credit Risk
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Job Description
Senior Manager responsible for credit risk policy and underwriting governance at Zippy. Managing credit policy compliance and operational consistency for manufactured home financing.
Responsibilities:
- Own drafting, updating, and maintenance of underwriting guidelines and credit policy
- Translate investor guidelines and overlays into clear, actionable internal standards
- Ensure alignment between internal policy, investor requirements, and operational practices
- Maintain documentation of policy interpretations and decisions for consistency and auditability
- Maintain and enhance underwriting authority structures, including approval tiers and escalation paths
- Support testing and validation of underwriting authority frameworks
- Ensure consistent application of authority levels across underwriting teams
- Identify gaps or inconsistencies in decisioning and recommend corrective actions
- Serve as the first point of contact for guideline questions and credit policy clarifications
- Provide clear and consistent interpretations of underwriting standards
- Evaluate edge cases and provide structured, well-reasoned decisions
- Escalate only material or novel scenarios as appropriate
- Develop and maintain guideline grids, investor overlay matrices, decision trees, and reference materials
- Improve usability and accessibility of credit guidance across underwriting and operations
- Reduce reliance on ad hoc decision making through structured tools and documentation
- Review defaulted loans and perform root cause analysis
- Identify trends and potential gaps in underwriting, policy, or guideline clarity
- Provide recommendations for policy or process improvements based on findings
- Support continuous improvement of credit standards through data driven insights
- Maintain credit risk policies and procedures in alignment with approved practices
- Ensure documentation supports audit readiness and control requirements
- Support internal and external audits by providing evidence of policy application and governance practices
- Track and document changes to guidelines and policy over time
- Final authority on routine guideline interpretations and credit policy clarifications
- Approval authority for standard policy and procedure updates within defined parameters
- First pass review and assessment of defaulted loans for purposes of policy feedback and improvement
- Escalation of material, high risk, or novel scenarios to VP of Risk
- Operates as a senior individual contributor with functional ownership of credit policy and governance
- No direct people management responsibilities
- Expected to influence underwriting, operations, and cross functional stakeholders
- Acts as the primary gatekeeper for credit policy interpretation and application
Requirements:
- 8 to 12+ years of experience in credit risk, underwriting, or credit policy within a lending or financial services environment
- Experience working with multiple investor guidelines and overlays
- Demonstrated ability to write, interpret, and operationalize credit policy
- Strong credit judgment with ability to make decisions under ambiguity
- Ability to translate complex or unclear guidelines into clear, actionable rules
- Consistent and disciplined decision making across varying scenarios
- Strong written communication skills with ability to document policy and rationale clearly
- Practical, execution focused mindset with attention to operational detail
- Experience building or improving underwriting governance frameworks
- Manufactured housing, specialty finance, or partner-based lending experience strongly preferred
Benefits:
- Competitive Compensation: We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience.
- Equity for All: As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy.
- Remote Work: Enjoy the flexibility of working from home in a dynamic, remote-first environment.
- Comprehensive Health Coverage: We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family.
- Flexible Spending Accounts: Take advantage of medical & dependent care FSAs to help manage your expenses.
- Training & Licensing Support: We invest in your professional growth with resources for training and licensing.
- Paid Time Off: We offer generous PTO—and we encourage you to use it!
- Wellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs.
- Parental Leave: We provide paid parental leave to support you and your growing family.
- No Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge.
- Vibrant Slack Community: Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more.
- Career Growth: We believe in promoting from within, offering you opportunities to grow your career with us.
- Core Values: At the heart of everything we do are our core values: Lead with Passion, Own It, Build a Better Way, Results Driven, and The Golden Rule. These values guide our decisions, shape our culture, and inspire us to achieve our best every day.
- Join a Growing Team: Be part of a dynamic team at a pivotal moment in Zippy’s growth, where every contribution makes a significant impact.
- Innovative Work: Collaborate with sharp, passionate teammates to tackle unique challenges in the Manufactured Housing market, positioning our product as a top-tier lending solution.
- Supportive Culture: You’ll be welcomed into a collaborative environment that fosters camaraderie, respect, and a deep sense of belonging.
- Diversity & Inclusion: We’re committed to empowering a diverse and inclusive workforce, celebrating our differences, and ensuring everyone feels safe to bring their whole selves to work.
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